Client Service Manager, Retail Media

STRATACACHE; Remote; CAD 60,000 - 80,000; Full time

Job summary

A digital media company in the Toronto Metro Area is looking for a Client Service Manager to lead client communications and manage advertising campaigns. The ideal candidate will have 3+ years in a customer-facing role, strong communication skills, and be proficient in Microsoft Office. This position requires the ability to oversee multiple projects while ensuring quality and detail in execution. Local candidates only as no relocation assistance is provided.

Qualifications

• Minimum 3-year career experience in customer-facing roles, ideally in an agency or media setting.
• Equivalent experience considered in place of a college degree.

Responsibilities

• Serve as the day-to-day contact for client communications and project updates.
• Oversee the trafficking, scheduling, and quality control of advertising content.
• Prepare performance reports that highlight campaign success.

Skills

Professional communication skills

Attention to detail

Proficiency in Microsoft Office

Copywriting skills

Education

College degree in business, marketing, or communications

Tools

Digital asset management systems

Job description

Toronto Metro Area - Remote, ON M5H 2N2

Education Level: 4 Year Degree

PRN, STRATACACHE company, provides scalable customer experiences, empowering retailers to learn deeply about their customers shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With 3 million+ software activations globally, we power the biggest digital networks for the world's largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results.

Job Objective

The Client Service Manager will be a key part of our client-facing team supporting a major new account. They will help ensure delivery of advertising and customer-owned media to a national digital media network in a leading grocery retailer. They should have a passion for customer service and experience in media management and operations.

Key Responsibilities

Client Management

• Serve as the day-to-day point of contact for client communications and project updates.
• Build strong, lasting relationships through proactive support and consistent delivery.
• Participate in regular virtual meetings to review campaign performance and upcoming plans.

Campaign Execution

• Oversee the trafficking, scheduling, and quality control of all advertising and retail-owned content.
• Collaborate with Creative Services to produce engaging new assets when needed.
• Provide advertisers with media specs, deadlines, and delivery requirements.
• Manage programmatic ad buys and ensure smooth approvals and deployment.
• Coordinate creative submissions and client feedback for on-time approvals.

Operational Excellence

• Prepare performance reports that highlight campaign success.
• Maintain organized records within the digital asset management system.
• Partner with engineering and support teams to troubleshoot issues quickly.

Qualifications

Education & Experience:

• Minimum 3-year career experience in customer-facing role(s), ideally in agency or media related setting.
• College degree in business, marketing, communications, or a related field; equivalent experience considered.

Knowledge, Skills & Abilities:

• Highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills.
• High attention to detail.
• Highly proficient in Microsoft office products and readily able to learn new systems for digital asset management and scheduling.

We are an equal-opportunity employer and diversity is valued at our company. We do not discriminate on the basis of age, race, ethnicity, religion, gender, sexual orientation, or disability status. All of your information will be kept confidential according to EEO guidelines.

NOTE: Local candidates only. No relocation or immigration assistance is available for this position. No recruiters or third parties. We thank all candidates for their interest, but only candidates selected for follow-up will be contacted.