Remote Client Support Specialist

ABC Financial Services; Remote; CAD 45,000; Full time

Job summary

A leading financial services company is seeking a Client Support Representative to serve as the first point of contact for clients in Vancouver. The role involves assisting with billing inquiries, account updates, and policy guidance while ensuring excellent customer service. Candidates should have 1-2 years of experience in a customer service role, preferably in a contact center. This position offers a competitive annual salary of $45,000 CAD and various appealing benefits including flexible time off and comprehensive medical coverage.

Benefits

Open PTO policy

Days of Disconnect

Parental & Pawternity Leave

Medical/Dental/Vision coverage

EAP

Calm App subscription

Qualifications

• 1 to 2 years of experience in software support or a contact center.
• Ability to type at least 45 words per minute.
• Availability Monday to Friday, 7 AM – 9 PM CT.

Responsibilities

• Assist clients and their members via inbound calls, emails, and live chat.
• Research member accounts to ensure all requests align with club policies.
• Meet or exceed Key Performance Indicators (KPIs).
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service skills

Problem-solving

Active listening

Fluent English

Adaptability

Job description

A leading financial services company is seeking a Client Support Representative to serve as the first point of contact for clients in Vancouver. The role involves assisting with billing inquiries, account updates, and policy guidance while ensuring excellent customer service. Candidates should have 1-2 years of experience in a customer service role, preferably in a contact center. This position offers a competitive annual salary of $45,000 CAD and various appealing benefits including flexible time off and comprehensive medical coverage.