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Remote Support Representative - $21.50 / hour
Job summary
A financial institution is seeking a Customer Experience Representative to provide exceptional support to customers while working remotely. The ideal candidate will have at least a year of customer-facing experience, strong problem-solving skills, and the ability to adapt to new technologies. This position offers flexible scheduling with a minimum requirement of 25 hours per week, including weekends. Training is paid and requires full participation.
Qualifications
- 1+ year of customer-facing experience is required.
- Strong problem-solving skills and a passion for innovation are essential.
- Eager to learn and adapt to new technologies.
Responsibilities
- Provide high-quality customer support and experience.
- Set flexible schedules to meet customer needs.
Skills
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.
Earn $21.50 CAD per hour¹
Work from the comfort of your home
You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)
Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²
Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)
Experience & Skills Requirements :
At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.
1+ year of customer-facing experience
Strong problem-solving skills and a passion for innovation
Eagerness to learn and adapt to new technologies
Ability to meet performance objectives and productivity targets
Comfortable with change and excited about growth opportunities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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