Medical Information Associate

Ergomed; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading medical information provider in Toronto is looking for a Medical Information Associate to support the Medical Information team. This role involves handling inquiries, documenting adverse events, and ensuring data accuracy in a collaborative environment. Candidates should have a healthcare-related degree and strong interpersonal skills. This position offers opportunities for professional growth in a supportive work culture.

Benefits

Training and career development opportunities

Strong emphasis on personal growth

Friendly supportive working environment

Qualifications

• Life science or biomedical background preferred.
• Customer service or call center experience is a plus.
• Advanced English skills both verbal and written are essential.

Responsibilities

• Provide approved responses to medical inquiries.
• Document and report adverse events within required timeframes.
• Track and document inquiries in the Medical Information database.

Skills

Life science / bio medical background

Customer service experience

Advanced English skills

Time management skills

Strong communication skills

Education

Healthcare related degree

Job description

Overview

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

• To provide approved responses to medical enquiries (healthcare professionals patients pharmaceutical clients) including call handling
• To accurately identify document and report adverse events / side effects pregnancy and other special situation events and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24 / 7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Qualifications

• Life science / bio medical background healthcare related degree (chemistry biology biotechnology pharmacy nursing)
• Customer service or call centre experience preferred
• Comfortable receiving enquires by phone
• Ability to perform out-of-hours service if required
• Time and issue management delegation organization and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English skills both verbal and written

Why PrimeVigilance

We prioritize diversity equity and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly supportive working environment
• Opportunity to work with colleagues based all over the world with English as the company language

Our core values are key to how we operate and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging

Collaborative Partnerships

Come and join us in this exciting journey to make a positive impact in patients lives. We look forward to welcoming your application.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Anti Money Laundering,Disaster Recovery,Hospital,AS 400,Arbitration Law

Experience : years

Vacancy : 1