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Member Service Representative
Job summary
A remote call center company seeks a Member Service Representative to handle calls, provide exceptional customer service, and assist members with inquiries. Candidates must have at least one year of experience in healthcare or customer service, a high school diploma, and proficiency in MS Office. Join a dynamic team dedicated to supporting its members from the comfort of your home.
Qualifications
- Minimum of one year of experience in healthcare or health plan settings.
- Minimum of one year of customer service and/or call center experience.
- Ability to maintain positive relationships with coworkers and clients while working remotely.
Responsibilities
- Handle a minimum of 50 calls per day, providing exceptional customer service.
- Assist with various inquiries, concerns, and complaints in a professional manner.
- Educate members on plan procedures, benefits, and services.
Skills
Education
Tools
A company is looking for a Member Service Representative to join their remote call center team.
- Handle a minimum of 50 calls per day, providing exceptional customer service to members and stakeholders
- Assist with various inquiries, concerns, and complaints in a professional manner
- Educate members on plan procedures, benefits, and services while maintaining a calm demeanor
- Minimum of one year of experience in healthcare or health plan settings
- Minimum of one year of customer service and / or call center experience
- High school diploma or equivalent
- Proficiency with Windows platforms and MS Office Suite (Word, Excel)
- Ability to maintain positive relationships with coworkers and clients while working remotely
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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