Member Service Representative

VirtualVocations; Brownsville (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A remote call center company seeks a Member Service Representative to handle calls, provide exceptional customer service, and assist members with inquiries. Candidates must have at least one year of experience in healthcare or customer service, a high school diploma, and proficiency in MS Office. Join a dynamic team dedicated to supporting its members from the comfort of your home.

Qualifications

• Minimum of one year of experience in healthcare or health plan settings.
• Minimum of one year of customer service and/or call center experience.
• Ability to maintain positive relationships with coworkers and clients while working remotely.

Responsibilities

• Handle a minimum of 50 calls per day, providing exceptional customer service.
• Assist with various inquiries, concerns, and complaints in a professional manner.
• Educate members on plan procedures, benefits, and services.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

MS Office Suite

Windows platforms

Job description

A company is looking for a Member Service Representative to join their remote call center team.

Key Responsibilities

• Handle a minimum of 50 calls per day, providing exceptional customer service to members and stakeholders
• Assist with various inquiries, concerns, and complaints in a professional manner
• Educate members on plan procedures, benefits, and services while maintaining a calm demeanor

Required Qualifications

• Minimum of one year of experience in healthcare or health plan settings
• Minimum of one year of customer service and / or call center experience
• High school diploma or equivalent
• Proficiency with Windows platforms and MS Office Suite (Word, Excel)
• Ability to maintain positive relationships with coworkers and clients while working remotely