Jobs in Halifax, Canada

• Salary up to $62,400 for Greater New York City Area residents
• Comprehensive benefits package including medical, dental, and vision coverage
• Incentive and recognition programs to reward employee contributions
• 401(k) contributions to help you save for retirement
• 100% remote work opportunity, offering flexibility
• Chance to make a significant impact on member care and coordination

• Receive and manage incoming calls from members regarding benefit inquiries and care coordination
• Accurately document calls in the designated PHI system
• Manage an assigned caseload of members requiring short-term care coordination
• Collaborate with the interdisciplinary care team to address member needs and improve outcomes
• Perform outreach calls to ensure services are effectively in place

• Certification as a Medical Assistant (CMA), Nursing Assistant (CNA), or Registered Medical Assistant (RMA), or relevant medical training/experience
• High School Diploma or GED
• Experience in effective verbal and written communication, demonstrating good grammar and punctuation
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong organizational skills and attention to detail

• Associate’s degree
• Prior experience in a call center, care management, or healthcare setting
• Familiarity with medical terminology and Medicaid & Child Health Plus benefit products
• Excellent telephone and customer service skills

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