Airline Email & Chat Support Agent - Work From Home

Mashreq Bank; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

A renowned airline service provider is seeking motivated Airline Email & Chat Support Agents to provide exceptional customer service remotely. The role involves assisting passengers with flight bookings and inquiries while ensuring a seamless support experience. Ideal candidates should possess strong communication skills and a customer-first approach, with prior customer service experience preferred. Join a dynamic team with opportunities for growth and a flexible work environment.

Benefits

Competitive salary

Health insurance

Travel discounts

Career advancement opportunities

Paid training

Qualifications

• 1-2 years of experience in customer service, preferably in the airline, travel, or hospitality industry.
• Experience in email and chat-based customer support is highly desirable.

Responsibilities

• Respond to customer inquiries through email and chat.
• Assist passengers with flight reservations and cancellations.
• Troubleshoot technical issues related to booking systems.

Skills

Written communication skills

Problem-solving abilities

Multi-tasking

Typing skills (40+ wpm)

Technical aptitude

Calm under pressure

Fluency in English

Tools

Chat support tools

Airline reservation systems

Job description

Job Summary

Airport Jobs is seeking highly motivated and customer-oriented individuals to join our team as Airline Email & Chat Support Agents. In this role, you will provide exceptional customer service via email and chat, assisting passengers with flight bookings, cancellations, baggage inquiries, and other travel-related concerns. This is a fully remote position, allowing you to work from the comfort of your home while ensuring passengers receive seamless support.

Key Responsibilities

• Respond to customer inquiries through email and chat in a professional, timely, and efficient manner.
• Assist passengers with flight reservations, cancellations, modifications, and refunds.
• Address customer concerns regarding baggage policies, check-in procedures, and flight delays.
• Troubleshoot technical issues related to online booking systems and mobile applications.
• Maintain accurate records of customer interactions in the system.
• Collaborate with other departments to resolve escalated issues.
• Uphold airline policies and ensure compliance with aviation industry standards.

Required Skills and Qualifications

• Excellent written communication skills with attention to detail.
• Strong problem-solving abilities and a customer-first approach.
• Ability to multi-task and manage high-volume inquiries effectively.
• Proficiency in typing (40+ words per minute) and experience using chat support tools.
• Strong technical aptitude to navigate airline systems and resolve basic IT issues.
• Ability to remain calm and professional under pressure.
• Fluency in English (additional languages are a plus).

Experience

• 1-2 years of experience in customer service, preferably in the airline, travel, or hospitality industry.
• Previous experience in email and chat-based customer support is highly desirable.
• Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) is a plus but not required.

Working Hours

• Flexible shifts, including weekends, evenings, and holidays, as airlines operate 24/7.
• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong knowledge of airline policies, fare rules, and travel regulations.
• Ability to adapt to dynamic situations and changing airline procedures.
• High level of professionalism and customer empathy.
• Self-motivated and capable of working independently in a remote setting.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility with provided equipment.
• Health insurance and travel discounts.
• Career advancement opportunities in the airline industry.
• Paid training and continuous learning programs.

Why Join Us?

• Be a part of a growing industry with long-term career prospects.
• Work in a dynamic, fast-paced environment with supportive team members.
• Gain valuable experience in the airline and travel sector.
• Enjoy work-life balance with flexible remote work options.

How to Apply

Interested candidates can apply by submitting their resume and a short cover letter detailing their customer service experience and availability.

Click Apply Now or send your application to us with the subject line: Airline Email & Chat Support Agent - Work From Home Application.

We look forward to welcoming you to our team!