Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Opportunity for career advancement with 80% of leadership positions filled by internal promotions
- Remote work flexibility, allowing you to work from the comfort of your home
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- Paid training and lucrative employee referral bonuses
- Supportive company culture that emphasizes diversity, equity, and inclusion
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
- Minimum 1 year of customer service experience
- High school diploma or GED
- Availability for open shifts
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Proficiency in computer navigation and knowledge of PC systems
How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- A quiet and distraction-free home work environment
- Eagerness to learn new technologies
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
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