Jobs in Cambridge, Canada

Account Manager

Location: Remote, United States

Description

The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry.

This is a full-time position and reports directly to the Director, Regional Sales.

Preferred Location

This is a remote, home-office role and candidates can be located anywhere in the continental United States with a preference for candidates in Eastern or Central time zones.

Travel Requirements

A willingness to travel as needed for face-to-face meetings with accounts is required

Essential Functions

• Responsible for building and maintaining strong relationships with existing clients to include understanding clients' needs, providing support and ensuring customer satisfaction
• Develop strategies to increase sales and revenue for existing clients including upselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retention
• Develop relationships with existing clients that allow the Account Manager to uncover potential customer dissatisfaction early
• Overcome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value selling
• Serve as the primary point of contact for clients, addressing their inquiries, resolving issues and drive value
• Collaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needs
• Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements. - wholly own the customer experience
• Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
• Attain all KPIs designed to improve account retention, including contact rate, upsell, renewal and retention ratios
• Follow SOPs for all account interactions within standard CRM systems and other tools
• Ensure that you take advantage of all job, product, and industry-related training opportunities
• Overall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts

Education Requirement

Bachelor's degree in a related field or equivalent education and work experience

Required Experience, Knowledge and Skills

• 3+ years of relevant sales experience
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Ability to learn SaaS products
• Basic construction industry knowledge or ability to learn construction industry knowledge
• Technical skills
• Superior personal integrity and ownership of outcomes
• Exceptional communication skills
• Relationship building and client-centric skills
• Ability to coach customers on best practices and uncover pain and solution
• Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
• SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, effective writing and presentation, problem solving, decision making and time management

Preferred Experience, Knowledge and Skills

• Working in a SaaS based environment
• Previous CRM or order management experience

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

Salary Disclosure

Base Salary range: $60,000-$65,000 Base + UNCAPPED COMMISSIONS!

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.

Equal Employment Opportunity Statement

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.