Deli Manager

Sobeys; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian grocery chain is seeking a Deli Manager to oversee efficient operations and ensure superior customer service. This role includes managing budgets, coaching staff, and implementing corporate policies. The ideal candidate will possess strong leadership abilities, effective communication skills, and knowledge of department operations. This is an exciting opportunity to make an impact in the grocery sector while fostering a passionate team environment.

Qualifications

• Demonstrable leadership and team management experience.
• Full knowledge of department operations and skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Lead and manage staff for customer service excellence.
• Manage budgets, inventory, and product presentation.
• Ensure compliance with policies and safety standards.

Skills

Above average communication skills (oral and written)

Proficient in use of Microsoft Office suite

Job description

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Location: 4740 Dunnville Sobeys, Dunnville, Ontario, N1A 2Z2.

Ready to Make an impact?

The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

People Leadership

• Create a coaching and development culture for all employees, which embraces a passion for food
• Demonstrate outstanding leadership, while serving as a role model
• Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Manage store operations as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Execute Winning Conditions as required

Policy / Regulatory Adherence

• Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained

Financial

• Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Manage the department budget

Personal / Professional Development

• Thorough understanding of all relevant company programs; attend training as required
• Keep abreast of local competitor activity, industry trends and make recommendations on internal pricing, promotions and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What you have to offer:

• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient in use of Microsoft Office suite
• Full knowledge of total store operations and skills
• Ability to work independently in a fast paced environment
• Above average communication skills (both oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite

Sobeys and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. Some websites share job opportunities and may provide salary estimates for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.