Jobs in Barrie, Canada

Salary: $150,000 to $217,591 annually DOE, plus target annual bonus. Comprehensive health benefits include medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state‑of‑the‑art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

• Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
• Innovation and Improvement: We always look for ways to make the experiences of our customers—and each other—better.
• Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

The Director of Voice – Engineering & Operations will be a key part of the Engineering team responsible for the management and leadership of a multi‑location team of corporate Voice Engineers & Operations Specialists tasked with the day‑to‑day engineering & operations of Voice services.

• Management and motivation of all members of the Voice Engineering & Operations team
• Responsible for the Voice VoIP & TDM Networks, including Voice Mail system, and ensuring optimization for:
  • least cost routing, capacity, reliability & software updates
  • planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
  • Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
• Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
  • E911 & NG911
  • Voice Mail
  • Operator Services & Directory assistance
  • Stir/Shaken & Robo Call mitigation
  • SS7 network
  • LERG Updates along with its associated translation changes
  • CALEA
  • Tracebacks
• Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
• Management of all Voice Engineering & Operations vendors related to the day‑to‑day “care & feeding” of the Voice network
• Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
• Oversee Voice network capital budget process & planning within Engineering
• Mentor, coach, review performance & develop team members to pursue their management or technical career track
• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED required.
• Bachelor’s Degree, or higher, in related field; or equivalent combination of education and experience required.
• Minimum of fifteen (15) years of experience in voice engineering or telecommunications.
• Minimum of ten (10) years in a leadership or management role overseeing technical teams.
• Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10, 100, Lucent GTD5, and Siemens DCO a plus.
• Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus.
• Experience with hosted and cloud‑based voice applications and services.
• Experience in designing, installing and maintaining secure IP networks.
• Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.).
• Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms.
• Excellent written and verbal communication skills across all levels (team members, peers & senior management).

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi‑task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi‑line telephone system. The work is primarily a modern office setting.

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of , , , , , , marital status, , veteran status, and the presence of a non‑job‑related handicap or or any other legally protected status.

Ziply Fiber requires a pre‑employment background check as conditions of employment. Ziply Fiber may require a pre‑employment drug screening. Ziply Fiber is a drug free workplace.

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