Relationship Manager - Red Deer

Engaged HR; Red Deer; Remote; CAD 60,000 - 80,000; Full time

Job summary

An organization supporting international students is seeking a full-time Relationship Manager based in Red Deer, Alberta. This remote position involves managing relationships with students, host families, and schools, ensuring a smooth experience. Ideal candidates will have experience in community engagement, exceptional customer service skills, and the ability to operate independently in a fast-paced environment. A valid driver's license and background checks are necessary.

Qualifications

• At least two years of homestay or related work experience.
• International experience including hosting students or travelling abroad.
• Ability to work in a fast-paced environment with high-stress situations.

Responsibilities

• Monitor and manage relationships between internal and external stakeholders.
• Support hosts, parents, and students with cultural practices.
• Communicate and maintain accurate records.

Skills

Strong relationship-building skills

Exceptional Customer Service skills

Judgment and decision-making skills

Ability to plan events

Public speaking

Word processing skills

Excel skills

Email skills

Database skills

Fluent in English

Education

One-year Community College Certificate or Diploma

Job description

Full-time Vacant permanent position – fully remote.

Who We Are

The Canada Homestay Network Society is a family‑run, non‑profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Relationship Manager position

CHN is currently seeking a Relationship Manager located in Red Deer. As a Relationship Manager you have strong relationship‑building skills and can problem‑solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

This is a permanent full‑time (30 hrs per week) vacant position in the Red Deer region. It is a fully remote role with an hourly wage between $19.00‑$21.00.

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Support with in‑person host visits
• Plan and deliver in‑person training to hosts as well as in‑person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas

The successful candidate will have

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision‑making skills while exercising a high degree of confidentiality
• Ability to work in a fast‑paced environment with a potential of high‑stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; its ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients

This role requires the successful candidate to be at least 19 years of age and able to provide a clear Vulnerable Sector Check and Criminal Record Check. They must have a full and valid drivers license with frequent access to a reliable vehicle that has a minimum of 2 million dollars automobile liability insurance coverage.

How to apply

To view the full scope of this role, please view the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your resume.