Customer Success Manager

Modern Campus; Canada; Remote; CAD 70,000 - 120,000; Full time

Job summary

A leading education technology company in Canada is seeking a Customer Success Manager to develop trusted relationships, drive solution adoption, and ensure customer satisfaction. The role involves managing customer engagement and monitoring usage trends. Ideal candidates have 2–4 years experience in customer success or account management and strong communication skills. This position offers a competitive salary and a remote-first workplace.

Benefits

Competitive salary

Remote first workplace

Rewards and recognition programs

Learning and development opportunities

Qualifications

• 2–4 years of experience in Customer Success or Account Management.
• Proven ability to manage a portfolio of accounts and balance multiple priorities.
• Experience driving adoption and ensuring customer satisfaction post-implementation.

Responsibilities

• Serve as the primary point of contact for assigned customers after implementation.
• Proactively monitor customer usage, adoption trends, and engagement.
• Lead regular customer check-ins and business reviews.

Skills

Relationship-building

Communication skills

Account management

Customer satisfaction

Collaboration

Job description

Who we are…

Modern Campus empowers 1,700+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.

The Modern Campus learner‑to‑earner lifecycle platform provides powered solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non‑traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.

Learn how Modern Campus is leading the modern learner‑to‑earner movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

We are looking for a Customer Success Manager (CSM) that will be responsible for developing trusted relationships with our customers, driving adoption of our solutions, and ensuring customers achieve their desired outcomes. This role will focus on retention, relationship management, and proactive engagement to help customers derive ongoing value from their investment.

• Serve as the primary point of contact for assigned customers after implementation, acting as their advocate and strategic advisor
• Partner with Account Managers to ensure seamless alignment on customer health, renewal readiness, and overall satisfaction
• Proactively monitor customer usage, adoption trends, and engagement to identify risks and opportunities
• Coordinate with Product, Support, and Implementation teams to address customer needs and surface feedback
• Lead regular customer check‑ins and business reviews to highlight ROI and foster long‑term partnerships
• Track and report on key metrics, including customer health scores, adoption, and retention
• Develop customer advocates in coordination with Marketing to highlight the value of Modern Campus solutions

What you offer…

• 2–4 years of experience in Customer Success, Account Management, or related client‑facing role in education technology environments
• Strong relationship‑building and communication skills
• Proven ability to manage a portfolio of accounts and balance multiple priorities.
• Experience driving adoption and ensuring customer satisfaction post‑implementation.
• Collaborative approach with cross‑functional partners
• Self‑starter excited to help shape a new department and influence process design.

What we offer…

• The base salary range* for this full‑time position is between $70,000 – $120,000
• Remote first workplace! – must be located in North America
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.

What we believe…

At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.

*Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job‑related skills, experience, and relevant education or training.