Disability Case Manager - Virtual

Alight Solutions; New Brunswick; Remote; CAD 65,000 - 73,000; Full time

Job summary

A leading global organization is looking for a Case Manager to assist employees on health-related work absences. The role involves conducting assessments, developing return-to-work strategies, and collaborating with HR. Ideal candidates should have a university degree related to disability management and strong interpersonal skills. A comprehensive benefits package is offered along with a competitive salary in Canada.

Benefits

Competitive health coverage options

Flexible working arrangements

Continuing education and training programs

Qualifications

• Experience with Disability Case Management or equivalent.
• Demonstrated ability to manage complex tasks under tight deadlines.
• Familiarity with helping relationship skills and mediation.

Responsibilities

• Conduct case assessments and gather information for assessment.
• Develop and document an understanding of the situation.
• Provide various interventions and manage the return-to-work process.
• Communicate proactively with HR regarding case management issues.

Skills

Disability Case Management experience

Strong interpersonal skills

Communication skills

Problem-solving skills

Education

University degree in a related field

Coursework in occupational health

Job description

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Reporting to the Manager, Disability Operations, you are responsible for assisting employees on behalf of the employer when the employee is off work or at risk of being off work for health reasons. The case manager assesses any barriers to a successful and timely return‑to‑work and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan.

RESPONSIBILITIES

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee.
• Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation, and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.
• Determine an appropriate RTW goal with the employee and the employer, provide active support for the return‑to‑work planning process between the employee and their supervisor and intervene when necessary.
• Communicate proactively with the employer’s HR representative regarding any case management issues that may influence the workplace and RTW planning.
• Manage the transition to LTD and provide medical and summary case management information to the LTD insurer to ensure a seamless transition.
• Attend Case Management and Disability Management department team meetings.
• Other projects and tasks as assigned.

REQUIREMENTS

• The ideal candidate has Disability Case Management experience or equivalent combination of experience and specialized education.
• University degree in a related field. Additional coursework in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.
• You have strong interpersonal and helping skills along with superior assessment, communication, and problem‑solving skills.
• Demonstrated ability to manage complex tasks under tight deadlines is a core competency to be successful in the role.
• We are a customer service focused delivery environment where flexible working hours may be required to meet deadlines.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you canbeyour best at work and home, we consider flexible working arrangements wherever po ssible . Alight ha s been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options .

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum : 65,000.00 CAD

Maximum : 72,500.00 CAD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non‑discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.