Director, Voice Engineering & Operations in Kirkland

Energy Jobline ZR; Kirkland; Remote; CAD 209,000 - 304,000; Full time

Job summary

A telecommunications company is seeking a Director of Voice Engineering & Operations to manage a multi-location team. The role includes overseeing Voice services, optimizing networks, and leading project initiatives. Candidates should have significant experience in telecommunications and leadership, with a strong understanding of VoIP protocols and network management.

Benefits

Comprehensive health benefits

Quarterly performance bonus

Training and career growth programs

Qualifications

• Minimum of fifteen years of experience in voice engineering or telecommunications.
• Minimum of ten years in a leadership or management role overseeing technical teams.
• Experience with hosted and cloud-based voice applications and services.
• Understanding of VoIP protocols and network QOS.

Responsibilities

• Manage and motivate members of the Voice Engineering & Operations team.
• Oversee Voice VoIP & TDM Networks.
• Manage relationships with internal client groups.
• Project management of corporate initiatives.

Skills

Telecommunications experience

Leadership skills

Network management

Customer service

Project management

Education

Bachelor's Degree related field

High school diploma or GED

Tools

Wireshark

Packet Sniffer utilities

Job description

Director, Voice Engineering & Operations (Remote)

Salary: $150,000 to $217,591 annually DOE, plus target annual bonus. Comprehensive health benefits include medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state‑of‑the‑art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

Core Values

• Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
• Innovation and Improvement: We always look for ways to make the experiences of our customers—and each other—better.
• Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Director of Voice – Engineering & Operations will be a key part of the Engineering team responsible for the management and leadership of a multi‑location team of corporate Voice Engineers & Operations Specialists tasked with the day‑to‑day engineering & operations of Voice services.

Essential Duties and Responsibilities

• Management and motivation of all members of the Voice Engineering & Operations team
• Responsible for the Voice VoIP & TDM Networks, including Voice Mail system, and ensuring optimization for:
  • least cost routing, capacity, reliability & software updates
  • planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
  • Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
• Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
  • E911 & NG911
  • Voice Mail
  • Operator Services & Directory assistance
  • Stir/Shaken & Robo Call mitigation
  • SS7 network
  • LERG Updates along with its associated translation changes
  • CALEA
  • Tracebacks
• Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
• Management of all Voice Engineering & Operations vendors related to the day‑to‑day “care & feeding” of the Voice network
• Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
• Oversee Voice network capital budget process & planning within Engineering
• Mentor, coach, review performance & develop team members to pursue their management or technical career track
• Performs other duties as required to support the business and evolving organization.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree, or higher, in related field; or equivalent combination of education and experience required.
• Minimum of fifteen (15) years of experience in voice engineering or telecommunications.
• Minimum of ten (10) years in a leadership or management role overseeing technical teams.
• Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10, 100, Lucent GTD5, and Siemens DCO a plus.
• Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus.
• Experience with hosted and cloud‑based voice applications and services.
• Experience in designing, installing and maintaining secure IP networks.
• Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.).
• Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms.
• Excellent written and verbal communication skills across all levels (team members, peers & senior management).

Knowledge, Skills, and Abilities

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi‑task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi‑line telephone system. The work is primarily a modern office setting.

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of , , , , , , marital status, , veteran status, and the presence of a non‑job‑related handicap or or any other legally protected status.

Ziply Fiber requires a pre‑employment background check as conditions of employment. Ziply Fiber may require a pre‑employment drug screening. Ziply Fiber is a drug free workplace.

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