It jobs in Canada
Onboarding Experience Architect
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Kellermeyer Bergensons Services, LLC
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Onboarding Experience Architect
Job summary
A leading patient engagement platform company is seeking an Onboarding Manager to guide new clients through their initial adoption of the platform. You will own the onboarding journey, ensuring a seamless transition for clients and driving early product adoption. Ideal candidates possess 3+ years of experience in client-facing roles, exceptional communication, and organizational skills. This role offers a collaborative work environment and generous benefits including wellness funds and vacation time.
Benefits
Qualifications
- 3+ years of experience in onboarding, implementation, project management, or customer success in a SaaS role.
- Tech-savvy with the ability to learn new tools quickly.
- Exceptional organizational skills and proactive problem-solving capabilities.
Responsibilities
- Manage onboarding for new clients, ensuring a structured and delightful experience.
- Provide best practices to increase client adoption and self-sufficiency.
- Collaborate with cross-functional teams to resolve client issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.