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Bilingual Tech Support Desk (FR/EN) - Remote & On-Call
Résumé du poste
A leading IT solutions provider is seeking a Bilingual Technical Service Desk representative to provide technical support for clients in both French and English. The role involves troubleshooting various equipment and applications, as well as providing support for end-users. Ideal candidates will have a degree in IT and relevant experience in a technical support role. Extensive training will be provided. This is a full-time, on-call position with variable shifts.
Qualifications
- Two years’ past experience in a technology contact center or IT service desk.
- Hands on level 1 troubleshooting of MS and MacOS operating systems.
- Use of ITSMs.
Responsabilités
- Provide technical assistance and support to end-users experiencing issues.
- Diagnose and resolve technical problems reported by staff.
- Document and manage support requests using ITSM.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.