Bilingual IT Support Analyst I — Remote/Hybrid

Intello Technologies Inc.; Calgary; On-site; CAD 52,000 - 78,000; Full time

Job summary

A leading managed service provider in Calgary is looking for a bilingual client support representative. In this dynamic entry-level role, you'll manage support tickets and ensure client satisfaction through effective communication and problem-solving. Ideal candidates will have A+ certification and the ability to adapt in a fast-paced environment. Join a passionate team focused on innovation and service excellence.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous pension and share purchase programs

Career growth and learning opportunities

Qualifications

• Familiarity with ITIL framework.
• A+ certification or better.
• Experience in client facing computer troubleshooting.

Responsibilities

• Triaging and dispatching incoming support requests.
• Monitoring and managing open support tickets.
• Communicating with clients throughout the support process.
• Collaborating with Client Services Managers.
• Reviewing and refining open ticket queues.
• Documenting service requests thoroughly.
• Providing Tier 1 technical support.
• Guiding users through technical difficulties.

Skills

Bilingual French/English

Client facing computer troubleshooting

Adaptability

Attention to detail

Integrity

Professionalism

Time management

Education

A+ certification or better

Tools

ITIL framework

PSA Software

Job description

A leading managed service provider in Calgary is looking for a bilingual client support representative. In this dynamic entry-level role, you'll manage support tickets and ensure client satisfaction through effective communication and problem-solving. Ideal candidates will have A+ certification and the ability to adapt in a fast-paced environment. Join a passionate team focused on innovation and service excellence.