Bilingual Tech Support Desk (FR/EN) - Remote & On-Call

Pathway Communications; New Brunswick; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider is seeking a Bilingual Technical Service Desk representative to provide technical support for clients in both French and English. The role involves troubleshooting various equipment and applications, as well as providing support for end-users. Ideal candidates will have a degree in IT and relevant experience in a technical support role. Extensive training will be provided. This is a full-time, on-call position with variable shifts.

Qualifications

• Two years’ past experience in a technology contact center or IT service desk.
• Hands on level 1 troubleshooting of MS and MacOS operating systems.
• Use of ITSMs.

Responsibilities

• Provide technical assistance and support to end-users experiencing issues.
• Diagnose and resolve technical problems reported by staff.
• Document and manage support requests using ITSM.

Skills

Excellent customer service

Oral and written communications skills

Analytical and problem-solving skills

Education

Degree or diploma in IT

Tools

ITSMs (ticketing systems)

Job description

A leading IT solutions provider is seeking a Bilingual Technical Service Desk representative to provide technical support for clients in both French and English. The role involves troubleshooting various equipment and applications, as well as providing support for end-users. Ideal candidates will have a degree in IT and relevant experience in a technical support role. Extensive training will be provided. This is a full-time, on-call position with variable shifts.