IT Help Desk Specialist — 10-Month Contract

Recruiting In Motion; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A Toronto-based technology services provider is seeking a Help Desk Technician for a 10-month contract. The role includes providing first level technical support, using the Ivanti Help Desk system, and installing software. Candidates should have a college degree in Computer Science or equivalent and experience in a Help Desk environment. Strong troubleshooting and communication skills are essential.

Qualifications

• Minimum of one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
• Experience supporting Microsoft Windows 10 / 11 operating systems.
• Knowledge and understanding of Active Directory.

Responsibilities

• Answer Help Desk calls / e-mails providing first level technical support.
• Track and monitor support calls using Ivanti Help Desk system.
• Provide support for Microsoft 365 and Windows operating systems.

Skills

Troubleshooting skills

Customer service skills

Excellent communication skills

Team oriented

Education

College degree in Computer Science or equivalent

Tools

Ivanti Help Desk

Microsoft Windows 10/11

Microsoft 365

Active Directory

Job description

A Toronto-based technology services provider is seeking a Help Desk Technician for a 10-month contract. The role includes providing first level technical support, using the Ivanti Help Desk system, and installing software. Candidates should have a college degree in Computer Science or equivalent and experience in a Help Desk environment. Strong troubleshooting and communication skills are essential.