AI Learning Supervising Associate

EY; New Brunswick; On-site; CAD 75,000 - 114,000; Full time

Job summary

A leading global firm is seeking a Supervising Associate to manage AI learning programs in Canada. The role involves planning, delivering, and ensuring compliance for learning initiatives, requiring strong relationship-building and project management skills. Collaborate with stakeholders to design innovative solutions and translate learning metrics into actionable insights. Candidates should have over 4 years of experience in Learning & Development and proficiency with LMS platforms. A competitive compensation package along with growth opportunities is offered.

Benefits

Support from engaging colleagues

Learning opportunities

Flexibility in role management

Qualifications

• Strong relationship-building and influencing skills.
• Proven project management under tight timelines.
• Strong understanding of adult learning principles.

Responsibilities

• Manage end-to-end learning operations including budgeting and logistics.
• Design and lead complex learning programs.
• Translate learning metrics into actionable insights.

Skills

Relationship building

Project management

Adult learning principles

Vendor management

Data analytics

Education

4+ years in Learning & Development program management

Tools

SuccessFactors

Excel

PowerPoint

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world. With AI rapidly transforming industries and redefining the future of work, staying ahead of the curve is more crucial than ever. At EY Canada, we are at the forefront of this exciting transformation, empowering our people with cutting‑edge tools, platforms, and processes to navigate the fast‑paced changes brought about by AI.

The Supervising Associate plays a critical role in planning, delivering, and ensuring compliance for AI learning programs across the firm. This position aligns learning initiatives with strategic priorities and drives operational excellence for high‑impact programs. The role reports directly to the AI Learning Manager.

You will manage end‑to‑end learning operations including budgeting, vendor coordination, logistics, and stakeholder engagement. You will collaborate with leaders to design solutions that meet evolving business needs. Success requires balancing autonomy with collaboration, applying a consultative approach, and building strong relationships to deliver programs that strengthen skills and credentials in the market.

Your Key Responsibilities

• Assess and anticipate learning needs to deliver innovative solutions aligned with business priorities
• Design and lead complex learning programs (virtual, onsite, hybrid) that deliver an exceptional participant experience
• Translate learning metrics into actionable insights for leadership and future program design
• Build trusted partnerships with stakeholders and client‑facing teams to drive alignment and engagement
• Develop high‑quality learning assets including microlearning, presentations, registration platforms, and SharePoint content
• Champion continuous improvement through post‑event debriefs and iterative enhancements
• Ensure compliance and inclusivity across regulatory, privacy, accessibility, and language standards
• Support adoption of new technologies and processes that elevate the learner experience

Skills And Attributes For Success

• Strong relationship‑building and influencing skills with the ability to manage competing priorities
• Proven project management and prioritization skills with experience handling multiple initiatives under tight timelines
• Strong understanding of adult learning principles and instructional design best practices
• Expertise in vendor management and stakeholder engagement with a consultative approach
• Ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at executive levels, and support staff
• Familiarity with key AI concepts, technologies, and LLMs
• Ability to leverage data and analytics to inform learning strategies and measure the impact of AI upskilling initiatives
• Excellent communication and consulting skills
• High attention to detail and ability to handle sensitive information confidentially
• Tech‑savvy and quick to learn new systems
• Ability to lead change and champion continuous improvement

What We Look For

• 4+ years of experience in Learning & Development program management including end‑to‑end delivery of virtual and in‑person programs
• Proficiency with LMS platforms (preferably SuccessFactors) and digital collaboration tools
• Experience managing compliance for professional learning such as CE credits and regulatory standards
• Advanced Excel and PowerPoint skills including pivot tables and V‑lookup

What We Offer

We offer a competitive compensation package that rewards performance and recognizes the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which help you create a solid foundation for your future. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Salary

• Toronto: $75,600 to $113,400
• London/Waterloo/Ottawa: $75,600 to $113,400
• Vancouver: $75,600 to $113,400
• Victoria: $75,600 to $113,400

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples nationally as we strive towards reconciliation.