Global Enablement Lead, Customer Delivery

WalkMe; Raleigh; Hybrid; CAD 176,000 - 197,000; Full time

Job summary

A leading tech firm in digital adoption seeks a Global Customer Delivery Enablement Manager to enhance onboarding and technical training for consultants. You will track key performance indicators and develop enablement programs to ensure delivery excellence. The ideal candidate has over 5 years in professional services, a degree in business or IT, and proven instructional design skills. Join us to make a significant impact on client implementations and the effectiveness of our delivery partners.

Benefits

Quarterly wellness reimbursements

Professional development opportunities

Generous annual leave policy

Robust retirement contributions

Qualifications

• 5+ years in Professional Services, Customer Success, or Services Enablement within a SaaS environment.
• Proven experience in translating complex product features into instructional guides.
• Deep understanding of the Digital Adoption Platform (DAP) marketplace.

Responsibilities

• Drive technical proficiency and delivery excellence for Global Customer Delivery.
• Develop enablement programs and track effectiveness using KPIs.
• Collaborate with various teams to ensure alignment in training.

Skills

Instructional design for technical audiences

Project management

Proficiency in Google Suite

Communication

AI integration experience

Analytical mindset

Education

Bachelor’s or Master’s degree in Business or IT

Tools

Mindtickle

WalkMe Learning Arc

Confluence

Project management software

Job description

A leading tech firm in digital adoption seeks a Global Customer Delivery Enablement Manager to enhance onboarding and technical training for consultants. You will track key performance indicators and develop enablement programs to ensure delivery excellence. The ideal candidate has over 5 years in professional services, a degree in business or IT, and proven instructional design skills. Join us to make a significant impact on client implementations and the effectiveness of our delivery partners.