Customer Excellence Assistant

GlaxoSmithKline; Mississauga; Hybrid; CAD 31,000 - 80,000; Full time

Job summary

A global biopharma company is seeking a Customer Excellence Assistant for a summer internship in Mississauga. This role entails supporting training and development initiatives to enhance sales team effectiveness. The ideal candidate is a university student in Life Sciences or Business, with skills in project management and communication. The internship runs from May to August 2026 and requires a hybrid work setup. Strong interest in pharmaceuticals and technology-driven learning is essential.

Benefits

Paid internship

Hybrid work environment

Qualifications

• Currently working toward or recently completed a university degree.
• Must be legally eligible to work in Canada.
• Ability to work effectively in a hybrid environment.
• Proficiency with Microsoft Office tools.
• Strong communication and project management skills.
• Interest in adult learning or sales enablement.
• Experience using technology to improve learning.

Responsibilities

• Support the development and design of interactive training modules.
• Convert training materials into engaging formats.
• Leverage technology to enhance team effectiveness.
• Assist with onboarding plans and training modules.
• Develop written communications for sales updates.
• Coordinate projects across multiple initiatives.
• Contribute to enhancing team performance.

Skills

Initiative

Reliability

Project management

Written communication

Verbal communication

Education

University degree in Life Sciences, Business, or related field

Tools

Microsoft Office (Word, PowerPoint, Excel)

Articulate Rise

Illuminate

Job description

Site Name: Mississauga Milverton Drive, Canada – Ontario – GTA, Canada – Ontario – Hamilton, Canada – Ontario – Kitchener/Waterloo, Canada – Ontario – Oakville

Posted Date: Jan 30 2026

Are you a student interested in learning how training, technology and marketing come together to support healthcare and sales teams in the pharmaceutical industry?

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.

Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.

Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose

GSK is looking to hire a Customer Excellence Assistant (Summer Student) to join our Business Excellence / Customer Excellence team. This role is hybrid, requiring in‑office presence two days per week, and reports to Customer Excellence Director. The ideal candidate will be based in or near Mississauga, Ontario.

*** This is a paid summer student placement running from May 4, 2026 to August 28, 2026, intended for students returning to school following the contract. Internal Referrals Are Welcome. ***

As a Customer Excellence Assistant, you will support the design, development, and execution of learning and training initiatives that enhance the effectiveness of GSK’s sales and field teams. You will collaborate with cross‑functional partners and to projects that unite science, technology, and learning to improve customer and patient outcomes.

Details (Your Responsibilities)

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following

• Support the Customer Excellence team in developing and designing interactive training modules
• Convert flat PDF training materials into engaging, interactive learning experiences using tools such as Articulate Rise
• Leverage technology and AI to enhance sales team effectiveness and learning impact
• Assist with the development of onboarding learning plans and brand training modules
• Utilize Illuminate to curate existing curricula and identify opportunities to improve learner experience
• Develop written communications for sales teams related to training updates and initiatives
• Support the design of learning materials, workshops, and training resources for Customer Excellence–supported brands
• Assist with project coordination across multiple initiatives in a fast‑paced environment
• Contribute to initiatives focused on enhancing field team capabilities and performance
• Ensuring all activities align with internal compliance and regulatory standards

Why you?

Basic Qualifications

• Currently working toward or recently completed a university degree in Life Sciences, Business, or a related field
• Must be legally eligible to work in Canada during the contract period
• Ability to work effectively in a hybrid and virtual environment (Microsoft Teams, online learning platforms)
• Proficiency with Microsoft Office (Word, PowerPoint, Excel)
• Strong written and verbal communication skills
• Demonstrated initiative, reliability, and strong project management skills
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Interest in adult learning, training, or sales enablement
• Experience using technology or AI tools to improve workflows or learning effectiveness
• Familiarity with online learning platforms or instructional design tools
• Prior internship, co‑op, or project experience in marketing, training, or healthcare
• Strong interest in a career in pharmaceuticals and improving patient outcomes

Preferred Qualifications

• Experience using Articulate Rise, Illuminate, or similar learning enablement platforms
• Previous experience supporting sales training, onboarding, or customer excellence initiatives

#LI-Hybrid

In compliance with Ontario's provincial pay transparency legislation in, this job posting includes a salary range to support equitable and informed hiring practices. The annual pay rate for new hires in this position ranges from CAD$31,980 to CAD$79,950 taking into account a number of factors including work location within the Canadian market, education level (e.g., Undergrad / Masters / MBA etc.) and based on the experience required for the role. GSK is dedicated to promoting transparency and fairness throughout our recruitment process Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at [e-mail]. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK.