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Date: Sep 17, 2025

Location: Montreal, QC, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineer - IAM (Onsite Hybrid) to join our team in Montreal, Quebec (CA-QC), Canada (CA).

We're seeking someone to join our IAM Cybersecurity team as a Cybersecurity Site Reliability Engineering (SRE) Specialist in Cyber to be part of a global reliability engineering team supporting critical Workforce Identity Management tools and Directory Services built on ForgeRock and PingIdentity systems.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is an Infrastructure Production Management & Reliability Engineering position at Director level, which is part of the job family responsible for maintaining the stability and reliability of the organization's infrastructure systems, ensuring optimal performance and availability to support business operations.

Our client is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world?

Job Responsibilities:

• Maintain LDAP Directory Services products such as Ping Directory and PingData Sync.
• Provide first-line support for Identity Management during large-scale outages, including post-mortem, pre-mortems and problem management with data-driven strategies and a code-first approach to problem solving.
• Prepare and execute change management activities, often automating and creating tools where necessary.
• Participate in on-call rotations (weekday and weekend cycles).
• Collaborate with partner enterprise technology teams and provide support to stakeholders and our Level 2 operations team.
• Improving stability of Identity Management platforms by identifying and implementing alert automation and self-healing functions where possible.
• Performance and scalability - ensure systems can scale seamlessly to handle increased load and monitor the performance of our applications and infrastructure using our service level objectives (SLO) and service level indicators (SLI).
• Share responsibilities and knowledge across the team, engaging with our community and stakeholders to gather feedback to improve our systems. Address security and compliance issues ensuring we are meeting industry standards and have implemented best practices for security and data protection with our systems.

Basic Qualifications:

• 3-5 years of experience in Identity and Access Management (IAM) or previous experience in IT Operations, Reliability Engineering, or DevOps.
• Exposure to Agile / DevOps environments.
• Knowledge of Site Reliability Engineering (SRE) principles and methodology.
• In depth experience with LDAP protocol and preferably experience in Ping Identity products.
• Intermediate knowledge of operating system administration Linux platforms (Red Hat preferred).
• Foundational knowledge of authentication protocols in the broader IAM domain, such as OpenID Connect, SAML, Kerberos, and Radius, and multifactor authentication solutions like RSA SecurID, Cisco Duo Security, FIDO, etc.
• Experience working in a large enterprise environment and have a general understanding of enterprise infrastructure concepts and troubleshooting, including network, storage, web infrastructure, middleware, etc.
• Proficiency in at least one scripting language such as PowerShell, Python, Shell (bash). ?Familiarity with the Software Development Life Cycle (SDLC) and development environment tooling (GitHub, Jenkins, Visual Studio Code, etc.).
• Familiarity with visualization and plant and incident management tools such as Splunk, Grafana, ServiceNow, Jira, Bitbucket, PagerDuty, PowerBI.
• Knowledge of enterprise security standards and concepts.

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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