Data Center Technician

Cologix, Inc.; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading data center company in York Region is seeking a skilled Datacenter Technician to manage daily operations and maintenance of telecommunication equipment. Candidates should have 2-3 years of experience in similar facilities and a high school diploma. This role involves troubleshooting, installation, and ensuring the operational integrity of critical infrastructure. Competitive benefits are offered, and the position includes rotating shifts.

Benefits

Medical, dental, and vision insurance

Flexible spending account options

Company paid holidays

Retirement Plan (RSP)

Employee Discount Marketplace

Qualifications

• Minimum 2-3 years' experience in similar critical facilities.
• Functional knowledge of Inside Plant (ISP) disciplines required.
• Comfortable working in a fast-paced 24/7 environment.

Responsibilities

• Perform daily operations and maintenance of the Datacenter.
• Manage installation, testing, and troubleshooting of telecommunications equipment.
• Execute customer support requests and troubleshoot connectivity issues.

Skills

Knowledge of copper and fiber media types

Expertise with cable testing systems

Understanding of network layouts and Cisco hardware

Troubleshooting abilities in telecommunications

Good communication skills

Education

High School Diploma

BCSI Technician Credential Preferred

Tools

Fluke test equipment

MS Office

VISIO

Job description

About the Company

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and ScalelogixSM hyperscale edge data centers in 12 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 30+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix\'s experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

Shift available

Rotating shift (evening, night, and weekend)

About the Position

The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, and cross-connects, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to ladder rack, fiber guide, MDF, IDF, switches, routers and related cabling.

What you do daily

• Expert working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types (MMF, SMF, 50 micron, 62.5 micron), industry standards and applications, and use cases (e.g., Ethernet, Fiber Channel, SONET, TDM).
• Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuit issues.
• Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards.
• Significant hands-on experience with the installation of both copper and fiber media types.
• Expert working knowledge with cable testing systems to ensure operational integrity.
• Expert working knowledge of troubleshooting both copper and fiber cable media (e.g., dB loss, attenuation, breaks, termination problems, transmission characteristics).
• Working knowledge of Fluke test equipment.
• Understanding of network layouts, Cisco hardware and layer 1 topologies.
• Working knowledge with Data Center Network Hardware (Ethernet, Fiber Channel interfaces).
• Working knowledge of pertinent ISO Standards associated with Data Center Cable Infrastructure including ANSI-942, ANSI-568.
• Execute customer support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates in order management system.
• Responsible for leading the troubleshooting process and repairs in case of events or equipment failure, providing recommendations to prevent recurrence.
• Monitors and responds to security, environmental, and equipment monitoring systems.
• Takes readings from equipment (Electrical and Cooling) and maintains related reports.
• Manage and track capacity of MMR, MDF, IDF, patch panels and cables.
• Maintain detailed site documentation of customer cross-connects and power circuits for provisioning.
• Responsible for cleanliness of data center and common areas.
• Responsible for maintaining security procedures for site and data center access, including staffing the security office, handling access requests, escorting vendors and customers to secure areas.
• Available for rotating 7/24 on-call support and flexible shift scheduling.

What makes you a good fit (Qualifications)

• BCSI Technician Credential Preferred
• Minimum 2-3 years’ experience in similar critical facilities
• High School Diploma
• AMP ACT I & ACT II Certified
• Electrical certifications a plus
• Functional knowledge of Inside Plant (ISP) disciplines; fiber optic and electrical cabling, labeling and lacing conforming to Telecom industry standards. Strong technical and mechanical background with experience on the latest generation transport gear and critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities
• Knowledge of VISIO, MS Office
• Analytical troubleshooting
• Ability to follow specified policies and procedures
• Excellent written and verbal communication skills
• Comfortable working in a fast paced 24\u002A7 environment with flexibility to work after-hours and weekends when needed
• Autonomous with team spirit

Benefits

We offer a competitive benefit package for full-time employees that includes:

• Medical, dental, and vision insurance
• Flexible spending account options
• Non-accrued PTO
• Company paid holidays
• Retirement Plan (RSP)
• Short- and Long-Term Disability
• Employee Discount Marketplace
• Employee Recognition Platform
• Individual compensation will be commensurate with the candidate\'s experience.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at [e-mail] or call 720-940-2551.

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/.

Cologix’ data centers are ISO 27001:2022 certified. ISO 27001:2022 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the Confidentiality, Integrity and Availability of company and customer information systems and assets. At Cologix, information security is everyone’s responsibility. Cologix employees are responsible for: understanding and following Cologix\'s information security, cybersecurity and privacy policies, procedures, and standards; ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards; remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers; actively participating in Cologix’ efforts to maintain and improve information security.