Customer Account Manager, Caramel and Bakery Fillings

Skjodt-Barrett Foods; Brampton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading food solutions manufacturer is seeking a Customer Account Manager for a 12–18 month contract in Brampton, Canada. This role will act as the primary liaison between customers and internal teams, focusing on driving sales growth and ensuring exceptional service. Ideal candidates will have experience in ingredient sales, strong analytical skills, and the ability to influence customer success. The position may allow for remote work, with occasional travel required.

Benefits

Flexible working conditions

Growth opportunities

Collaborative environment

Qualifications

• Proven track record in ingredient sales within bakery or snack manufacturing.
• Ability to navigate complex B2B sales cycles.
• Self-motivated with strong attention to detail.

Responsibilities

• Drive growth in Caramel and Fillings category.
• Manage strategic accounts and deepen partnerships.
• Lead strategic planning and forecasting.

Skills

Sales acumen

Analytical skills

Relationship building

Technical credibility

Education

Experience in ingredient or inclusion sales

Tools

Excel

CRM tools

Job description

Who we are

Skjodt-Barrett is a world-class manufacturer of food solutions and custom ingredients for North America's most beloved and trusted brands. We take pride in working closely with our customers to understand their unique needs and create innovative, individualized solutions that deliver joy to their customers.

A family-founded company started over 40 years ago, we are backed by the investment company Axel Johnson Inc (AJI). With their investment and support, we are well-positioned to foster growth and explore new opportunities.

Our customers, blue-chip international brands and mid-sized producers alike, are why we exist. Our teams of innovators, communicators, and managers are the people who meet their needs, build trust, and work to exceed their expectations.

Who we need

Reporting to the Ingredients Division Lead, we are hiring a Customer Account Manager, Caramel and Bakery Fillings, for a 12–18 month contract to cover a maternity leave. As part of our fastest-growing division, this is a high-impact role with the potential to evolve into a permanent opportunity based on business needs.

You will act as the primary liaison between customers and internal teams, driving sales growth, strengthening partnerships, and ensuring exceptional service and flawless execution. With a strong analytical mindset, you will deliver data-driven presentations, forecasts, and strategic insights that inform business decisions and fuel customer success.

This is an opportunity to represent a category leader and become a trusted advisor to leading manufacturers of bakery, snack, and bar products. You will use your market knowledge and commercial acumen to introduce innovation, shape product solutions, and drive growth through insight, collaboration, and executional excellence.

This position may be based at our Brampton corporate headquarters or remote, depending on the candidate’s location and experience. The role requires up to 25% travel across North America to support key customer and business initiatives.

Who you are

You have experience selling ingredients or inclusions to bakery, bar, or snack manufacturers, and you know how to speak their language. You understand the pace, pressure, and complexity of scaling innovation within leading food companies. You are commercially sharp, technically credible, and thrive in a fast-moving, entrepreneurial environment.

What’s in it for you

Influence and visibility. At the forefront of product innovation, you will shape the future of our Caramel and Fillings division through the insights and relationships you bring. This role offers the opportunity to expand and manage high-value accounts, influence new product direction, and see your ideas realized in products enjoyed by consumers across North America.

Accelerated growth. Working closely with R&D, Operations, and Supply Chain, you will help deliver innovation that drives customer success. As our new Customer Account Manager, provides exposure to strategic decision-making, complex contract negotiations, and high-level commercial planning. Supported by senior commercial leaders, you will have the mentorship, visibility, and opportunity to grow your career in a division poised for expansion, with the potential for this 12–18 month contract to evolve into a permanent, high-impact position.

Competitive edge and partnership. Representing a trusted category leader serving the biggest and boldest brands in bakery, snack, and bar manufacturing, you will combine technical understanding of formulation with the commercial finesse of strategic selling. In doing so, you will strengthen partnerships, fuel innovation, and help differentiate us in the market.

What you will be doing

• Drive growth in Caramel & Fillings. You will identify and secure new business within bakery, bar, and snack manufacturing channels. From caramel layers and fruit fillings to bake-stable inclusions, you will position Skjodt-Barrett Foods as the partner of choice for differentiated taste, flexibility, and speed to market.
• Manage strategic accounts. You will deepen partnerships with existing customers to ensure exceptional service, innovation alignment, and growth across SKUs and product lines. Acting as the bridge between customers and internal teams in R&D, Operations, and Supply Chain, you will coordinate product launches and ensure flawless execution from concept to commercialization.
• Lead strategic planning and forecasting. You will translate market and customer insights into actionable growth strategies. By contributing to monthly and annual planning cycles, you will lead pricing and forecasting discussions and gather market intelligence to inform business decisions and shape the future direction of our Caramel and Fillings division.

You bring:

• The industry experience. You have a proven track record in ingredient or inclusion sales within the bakery, bar, or snack manufacturing space. You understand the dynamics of selling into this market, from R&D collaboration to procurement negotiation and commercialization, and can navigate complex B2B sales cycles with confidence.
• The consultative approach. You build trusted, influential relationships across functions and levels. You ask insightful questions, listen actively, and translate technical capabilities into customer value and actionable solutions that drive growth.
• The drive. You bring persistence, follow-through, and entrepreneurial focus to everything you do. Detail-oriented and accountable, you take ownership of deliverables and thrive in a performance-driven culture.
• The analytical acumen. You are skilled in Excel, forecasting, and CRM tools, using data to shape strategy, identify opportunities, and support persuasive sales planning.
• The communication skills. Clear, confident, and credible, you can engage effectively with executives, buyers, and R&D teams alike, representing the company with professionalism and integrity.

Why join?

We've got great taste. We care deeply about fostering a culture of transparency, responsibility, and integrity. It’s what drives us to make great-tasting, convenient, and healthy ingredients that our customers depend on. With a focus on nurturing and growing our employees' careers and professional satisfaction, we believe in open communication, idea sharing, and knowledge building. Skjodt-Barrett is committed to building an inclusive culture that helps to create longevity, growth, and innovation in the food industry.

We are working towards a sustainable future. We believe that what’s good for people and the planet is good for profit. It is everyone’s responsibility to do their part. We recognize the growing need to prioritize sustainability in manufacturing, and we continue to take steps to evolve. We strive to accelerate the adoption of sustainable packaging and food products to be a responsible partner for our customers and for the greater good. We take our role as a supply chain partner to heart and adhere to a strict Supplier Code of Conduct to ensure that our vendors uphold the integrity and values we live by.

We believe actions speak louder than words. Every day, we come together to exceed the expectations of our customers, each other and ourselves, inspired by our values:

• We care. About family, honesty, and respect.
• We communicate. Across every level, often, effectively, and clearly.
• We Empower. With trust, integrity, and accountability.
• We Deliver. Every time, through teamwork, innovation, and results.

Apply now.

At Skjodt-Barrett, we aim for diversity, equity, accessibility and inclusion in all of our operations and interactions. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in delivering innovative food product solutions, apply to express your interest.

What you can expect from our interview process.

• A virtual interview with a Talent Advisor to discuss your interest in the role and the company. The conversation will be recorded using BrightHire, an AI-powered video interview tool. Additional details will be shared when you are invited to interview.
• A virtual interview with the Ingredients Division Lead, North America, focusing on how your skills and experience align with the needs of the team and the organization.
• A virtual panel interview with cross-functional team members, including a Customer Account Manager and leaders from the Product Development and Commercialization teams, to explore collaboration and alignment across departments.
• A final interview with the Chief Revenue Officer (virtual) and the Ingredients Division Lead (in person), providing an opportunity to exchange perspectives on strategic growth and the future direction of the division.

Skjodt-Barrett welcomes and encourages applications from people with disabilities. Please let us know what accommodations you require across the selection process.
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