AI-Driven CSM: Partner Growth (Remote)

Vendasta Technologies, Inc.; Saskatoon; On-site; CAD 65,000 - 85,000; Full time

Job summary

An AI-driven customer engagement platform is seeking a Customer Success Manager in Saskatoon. The role involves delivering customized onboarding, providing strategic product recommendations, and leveraging AI tools to enhance customer success. Candidates should have 5–7 years of experience in a related field and a strong understanding of Customer Success methodologies. This position offers competitive health benefits, flexibility, and growth opportunities within a thriving company culture.

Benefits

Competitive health benefits

Flex time

Work-from-anywhere policy

Education reimbursement

Leadership development programs

Catered Friday lunches

Qualifications

• 5–7 years of experience in Customer Success or Account Management.
• Deep understanding of channel dynamics and partner lifecycle management.
• Proven ability to manage escalations and translate technical solutions into business value.

Responsibilities

• Deliver customized onboarding and training experiences.
• Provide strategic product recommendations based on partner goals.
• Track and improve customer health using AI-based forecasting tools.
• Build and maintain scalable workflows for service delivery.
• Champion partner feedback loops for product innovation.

Skills

Customer Success methodologies

SaaS onboarding best practices

Effective communication

AI tool usage

Education

Bachelor’s degree in Business or Communications

Tools

Gainsight AI

Salesforce Einstein

Vendasta platform

Job description

An AI-driven customer engagement platform is seeking a Customer Success Manager in Saskatoon. The role involves delivering customized onboarding, providing strategic product recommendations, and leveraging AI tools to enhance customer success. Candidates should have 5–7 years of experience in a related field and a strong understanding of Customer Success methodologies. This position offers competitive health benefits, flexibility, and growth opportunities within a thriving company culture.