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Remote Client Success Associate (13-Month Contract)
Job summary
A remote-first employment solutions company is seeking a Client Success Associate to manage a portfolio of Canadian clients. In this role, you will act as a trusted advisor, focusing on retention and expansion while collaborating on HR, Payroll, and Benefits solutions. The position is a 13-month fixed-term contract with potential for extension, requiring 2+ years of experience in Customer Success or Account Management, exceptional communication skills, and a strong understanding of Canadian HR practices.
Benefits
Qualifications
- 2+ years of experience in Customer Success, Account Management, or Strategic Client Support in SaaS.
- Success in managing complex client portfolios with measurable retention and expansion results.
- Exceptional communication and stakeholder management skills.
- Strong understanding of Canadian HR and Payroll practices.
- Proficiency in analyzing client data and recommending actionable insights.
- Ability to operate independently in a remote, high-performance team.
Responsibilities
- Manage a portfolio of 100–150 Canadian clients.
- Act as a strategic advisor across HR, Payroll, and Benefits.
- Lead Executive Business Reviews and own Success Plans.
- Proactively contribute to product adoption.
- Monitor client health and mitigate churn.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.