Remote Client Success Associate (13-Month Contract)

Employment Hero; Remote; CAD 60,000 - 80,000; Full time

Job summary

A remote-first employment solutions company is seeking a Client Success Associate to manage a portfolio of Canadian clients. In this role, you will act as a trusted advisor, focusing on retention and expansion while collaborating on HR, Payroll, and Benefits solutions. The position is a 13-month fixed-term contract with potential for extension, requiring 2+ years of experience in Customer Success or Account Management, exceptional communication skills, and a strong understanding of Canadian HR practices.

Benefits

Generous parental leave policy

Subsidised egg freezing

WFH office expense budget

Outstanding learning & development opportunities

Qualifications

• 2+ years of experience in Customer Success, Account Management, or Strategic Client Support in SaaS.
• Success in managing complex client portfolios with measurable retention and expansion results.
• Exceptional communication and stakeholder management skills.
• Strong understanding of Canadian HR and Payroll practices.
• Proficiency in analyzing client data and recommending actionable insights.
• Ability to operate independently in a remote, high-performance team.

Responsibilities

• Manage a portfolio of 100–150 Canadian clients.
• Act as a strategic advisor across HR, Payroll, and Benefits.
• Lead Executive Business Reviews and own Success Plans.
• Proactively contribute to product adoption.
• Monitor client health and mitigate churn.

Skills

Customer Success experience

Account Management

Stakeholder management

Problem-solving skills

Business acumen in HR

Data analysis

CS tooling proficiency

Tools

Zendesk

Hubspot

Notion

Slack

Salesforce

Job description

A remote-first employment solutions company is seeking a Client Success Associate to manage a portfolio of Canadian clients. In this role, you will act as a trusted advisor, focusing on retention and expansion while collaborating on HR, Payroll, and Benefits solutions. The position is a 13-month fixed-term contract with potential for extension, requiring 2+ years of experience in Customer Success or Account Management, exceptional communication skills, and a strong understanding of Canadian HR practices.