Business Support Officer

Energy Markets; Southwestern Ontario; On-site; CAD 79,000 - 86,000; Full time

Job summary

A governmental regulatory body seeks a Business Support Officer to provide essential administrative and business support within the Energy Markets Division. This role involves managing internal and external communications, assisting with procurement, and ensuring documentation compliance. The optimal candidate is detail-oriented, has strong organizational skills, and can manage multiple priorities effectively. The position offers a salary range between $86,439 to $92,795 pa, plus 12% superannuation and promotes a culture of workplace diversity.

Benefits

12% employer contributed superannuation

Flexible working arrangements

Generous leave entitlements

Paid Parental Leave

Professional Development opportunities

Employee Assistance Program

Qualifications

• Considerable relevant experience in providing administrative and business support.
• Strong written communication skills, able to produce accurate work.
• Excellent planning and organisation skills to manage multiple tasks effectively.

Responsibilities

• Provide high-level executive and business support to the Energy Markets Division.
• Organise and manage internal and external meetings.
• Assist staff with procurement and maintain accurate records.

Skills

Attention to detail

Strong written communication skills

Planning and organisation

Problem-solving

Time management

Job description

Business Support Officer Position No : ERA22514 Division : Energy Markets Level / Salary : Level 3, $86,439 to $92,795 pa, PSCSA 2024 + 12% super Work Type : Permanent - Full Time Location : Perth, Metropolitan Closing Date : 2026-01-06 3 : 00 PM Attachments : -

The Economic Regulation Authority (ERA) is Western Australia’s independent regulator of electricity, gas, water and rail. Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. Our work is challenging, complex and sensitive; we strive to make sure current and future consumers pay no more than necessary for safe and reliable utilities.

The ERA has a strong workplace culture of innovation, working with integrity, striving for excellence, and capability building. Our people are from diverse academic and cultural backgrounds, intelligent, passionate and committed, and provide a supportive, collaborative, and collegiate team operating environment.

To find out more about the Economic Regulation Authority please visit our website.

What is the Role?

The ERA is seeking a curious and organised professional to join us on a permanent basis as Business Support Officer within the Energy Markets Division.

The Business Support Officer plays a critical role in providing high-level executive and business support to the Energy Markets Division. This position ensures the smooth operation of the Division by managing a wide range of administrative and coordination tasks.

You will learn about what goes into keeping the lights on from Geraldton, out to Kalgoorlie, across the greater Perth Metropolitan area and down the south of the state. One day you could be managing our annual Energy Markets Forum where we engage with key external stakeholders, the next you might be managing wrangling public consultation submissions to help the team understand the concerns and input of the same stakeholders so we can deliver guidance to the market and support the effective functioning of the South West Interconnected System.

You will be working with a passionate group of people who are committed to making sure we are a proactive and effective regulator. You will be responsible for organising and managing internal and external meetings, assisting the Division in meeting legislative deadlines for the preparation and publication of reports and consultation papers, and undertaking small research and analytical projects. A key part of the role is supporting the delivery of projects, ensuring that internal processes and procedures are consistently applied across all activities.

In addition, you will assist staff with procurement and purchasing activities, while maintaining accurate and compliant records within the ERA’s record management system.

To be successful in this role you will need to have a proactive approach, excellent attention to detail, and the ability to work collaboratively to achieve the Division’s objectives.

Workplace Diversity & Inclusion

We are a proud Equal Opportunity Employer, committed to cultivating a workplace that embraces diversity, inclusion, and cultural awareness. We actively support building a workforce that reflects the rich diversity of our community.

We welcome and encourage applications from people of all backgrounds and identities. This includes Aboriginal and Torres Strait Islander people, young people, members of the LGBTQIA+ community, people with disabilities, and individuals from culturally and linguistically diverse backgrounds.

Employee Benefits

• 12% employer contributed superannuation into a fund of your choice.
• Flexible working arrangements, including working from home.
• Generous leave entitlements which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
• Paid Parental Leave, up to 18 weeks paid and additional 34 weeks unpaid.
• Reproductive Health Leave up to 5 additional days of paid leave per year.
• Professional Development opportunities and Study leave / assistance.
• Perth CBD location across the road from Perth train station.
• Employee Assistance Program counselling sessions with qualified psychologists.

How to Apply?

• comprehensive CV tailored to the position that clearly outlines your skills, experience, and key achievements, including the contact details of two referees, preferably one being your current / most recent line manager; and
• two‑page cover letter addressing the position competencies below;

Considerable relevant experience in providing administrative and business support with strong attention to detail.

Strong written communication skills including the ability to produce accurate work.

Excellent planning, organisation and time management skills with the ability to work flexibly and effectively for multiple internal clients in a high‑pressure environment and meet deadlines.

Ability to exercise discretion, proactively solve problems and use initiative, particularly in matters that are urgent, non‑routine or highly sensitive.

All position competencies listed in the JDF will be assessed during the selection process. For guidance on structuring your cover letter, please refer to the Application Assistance Pack.

Ensure you allow plenty of time to lodge your application. Late, pro forma and / or emailed applications will not be accepted.

Need assistance with your application?

We are dedicated to ensuring an inclusive, supportive, and barrier‑free recruitment experience and workplace. If you require any adjustments or support during the recruitment process, please inform us. All information provided will be treated as private and confidential, and used solely to facilitate reasonable adjustments.

Closing Date

Closing Date: 6 January 2026 3pm (AWST).

Want to know more about the role?

Refer to the Job Description Form (JDF) for more information, including the position competencies and organisational context.

Subsequent Vacancies

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be appointed within a twelve‑month period to similar vacancies that may be permanent or contract, including fixed‑term appointments with the possibility of extension or subsequent permanency.

Please note we may use external recruitment consultants to assist with the recruitment process.

Attachments

Attachments -