lavori da Art in località Canada

17097

: Full Time

: Providence Care Hospital

: Non Union

: $83,635.50 - $98,416.50

: April 25, 2025 - May 1, 2025

For the purposes of this position description, the term “Patient” encompasses patient, client, and resident.

Reporting to the Director, Quality, Risk Management and Patient, Client, Resident and Family Relations, the Feedback & Experience Specialist manages key aspects of the patient, family, and visitor experience. Responsibilities include providing timely, empathetic responses to external stakeholder feedback related to patient care, acting as a liaison during patient safety incidents, and supporting the development of feedback management and people-centered care strategies. The role involves monitoring metrics, coordinating the Providence Care Experience Partner (PCEP) program, and supporting patient family councils and quality groups.

• Degree in healthcare, health administration, or related field with relevant experience
• Current unrestricted registration with Ontario professional college preferred
• Certificates in patient relations, volunteer management, adult education, change management, conflict resolution, quality improvement, or law preferred
• Patient Safety training is an asset
• Minimum of 3 years in a patient relations or experience role in healthcare
• Experience in clinical settings, mental health services, or community services is preferred
• Relevant education and experience may be considered
• OPRA Membership preferred

• Manage feedback from patients, families, visitors, and the Patient Ombudsman Office; act as a liaison for patient safety incidents; participate in incident analysis; engage with patient and family councils and quality groups
• Coordinate the PCEP program, including recruitment, onboarding, engagement, and placement of PCEPs
• Ensure feedback files are accurately maintained and managed in accordance with legislation and organizational policies, ensuring timely and fair resolution
• Provide consultation on patient and family engagement strategies and identify high-risk cases involving ethical, legal, or media considerations
• Collaborate with Risk Management on legal processes, including claims and interactions with insurers and legal counsel

• Specialized sub-acute care including rehabilitation, mental health, complex medical, and palliative care
• Aiming for excellence in care, education, and research
• People-centered approach to care
• Competitive salaries and full benefits
• Healthcare of Ontario Pension Plan (HOOPP)
• State-of-the-art facilities with parking
• On-site amenities including café and cafeteria
• Comprehensive orientation and focus on workplace culture
• Employee assistance and educational opportunities
• Academic affiliations with Queen’s University and others
• Located near Lake Ontario with parks and trails