Patient Care Manager, Endoscopy

Sinai Health System; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare institution in Toronto is seeking a Patient Care Manager for its Endoscopy unit. This role encompasses leading clinical excellence and developing staffing capabilities while ensuring a high standard of patient care. The ideal candidate should have leadership experience in healthcare and be skilled in quality improvement and collaboration across disciplines. Join a recognized team dedicated to advancing patient outcomes through innovative medical technology and evidence-based practices.

Qualifications

• Current registration with a professional college under the Regulated Health Professions Act.
• 3 years of leadership experience in a healthcare environment.
• 2 years of experience in endoscopy.

Responsibilities

• Maintain standards of nursing practice and management of patient care.
• Establish and monitor annual goals for the ambulatory program.
• Develop and lead program improvement initiatives based on quality data.

Skills

Quality improvement

Data interpretation

Interpersonal communication

Organizational skills

Conflict resolution

Education

Bachelor’s degree in Health Sciences

Master’s Degree in nursing or health administration

Tools

Microsoft Office

Job description

Patient Care Manager, Endoscopy - (14211)

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Job Type: Regular Full Time

Organizational Department: Sinai Health > Mount Sinai Hospital > Nursing Administration

Employee Group: Non Union

Location: Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement: NA

Salary Scale: CAD $68.75 - $85.97 (2025 SH10)

Job Description

At Mount Sinai Hospital, your leadership and vision set the tone for patient care, staff development, and nursing excellence within an academic clinical setting. As a Patient Care Manager (PCM) for our Endoscopy/Ambulatory GI Services you will build team capacity, implement care standards, and contribute to the unit’s ongoing development. As the only hospital in Canada to have achieved the prestigious Magnet® recognition for nursing excellence, you’ll be leading within a system internationally recognized for empowering nurses to shape care, drive outcomes, and lead change. This is a setting where patient- and family-centered care and interprofessional collaborative practice are at the forefront of what we do.

This role reports to the Senior Clinical Program Director for Surgical Services.

Is this you?

Are you skilled at solving patient care challenges through structured, evidence-based thinking? You approach quality improvement by balancing analysis, input from the team, and operational realities. Whether refining a workflow or evaluating performance data, you focus on practical outcomes that benefit both patients and staff. Your strength lies in translating big-picture goals into focused action the team can sustain.

You’re someone who sees potential in people and provides them the support, structure, and feedback to realize it. With a natural ability to inspire and motivate, you create environments where high standards feel achievable and well-supported. Whether you’re supporting change or mentoring someone through a new challenge, you know how to keep your team grounded and moving forward. This role extends your impact beyond clinical outcomes by developing the people who drive them.

If you’re someone who builds trust across disciplines, you understand how vital collaboration is to consistent, safe care. You’re confident navigating competing priorities, addressing disagreements directly, and keeping people focused on shared goals. In practice, that might mean aligning care plans across disciplines, coordinating input during huddles, or working through differing perspectives on planning. These abilities help you create alignment across teams, turning complexity into coordinated action.

About this team:

The Endoscopy unit at Mount Sinai Hospital is at the forefront of gastrointestinal and respiratory care, performing over 9,000 endoscopic procedures each year in our state-of-the-art unit. Our skilled team conducts a diverse array of procedures to screen, diagnose and monitor gastrointestinal and respiratory conditions including but not limited to colonoscopy, gastroscopy, bronchoscopy, capsule endoscopy and endoscopic retrograde cholangiopancreatography (ERCP). Our unit is dedicated to utilizing the latest in medical technology to enhance patient outcomes and advance the field of endoscopy.

In this role you will:

• Maintain standards of nursing practice and management of patient care through creation of an environment conducive to growth and development of staff and excellence in clinical practice
• Establish and monitor annual goals and objectives for the ambulatory program consistent with the provision of high quality and safe care
• Develop, lead and manage program improvement initiatives based on quality data monitoring and utilizing appropriate quality improvement processes
• Collaborate with the WIH Ambulatory Physician Leader and Clinical Nurse Specialist in the development and monitoring of the quality plan and annual business unit scorecard
• Be accountable for the quality of care and service provided in all clinics
• Participate in the programmatic development of the clinical area and prepare necessary business cases as required
• Manage finances through effective budgetary planning, monitoring, controlling and operations at the clinic level
• Facilitate and provide leadership for resource utilization at the clinic and programmatic level; develop business cases for required human or physical resources as needed
• Provide leadership in fostering and promoting a collaborative practice environment that is based on mutual respect among all team members
• Recruit, develop and manage staff; complete regular employee performance appraisals and support the development of learning plans
• Encourage and participate in nursing research and the utilization of research findings
• Work with other members of the nursing leadership team to support the implementation of evidence-based practice and ensure the dissemination of research findings to inform nursing practice and improve patient outcomes
• Respond as PCM on-call as needed
• Perform other duties consistent with the job classification as required

Job Requirements

• Current registration with a professional college under the Regulated Health Professions Act
• Bachelor’s degree in a Health Sciences or related discipline
• Master’s Degree in nursing, health disciplines, or health or business administration
• 3 years of leadership experience in a health care environment
• 2 years of experience in endoscopy
• Applicants with proven equivalent recent and related training and experience may be considered
• Eligible for cross-appointment to an academic institution

Preferred

• Membership in professional nursing and other related organizations

Skills and Knowledge

• Significant experience in quality improvement; success leading, monitoring and evaluating process/systems to identify and achieve efficiencies and quality outcomes
• Proven experience in data interpretation and analysis as a means to support strategic decision making and fiscal accountability
• Proficient in using Microsoft Office, including advanced understanding of the value of information technology and experience in the implementation and integration of strategies for systems and technologies
• Proven experience successfully leading and facilitating change with multi-disciplinary teams
• Excellent interpersonal and communication skills; professional, diplomatic and confident with a proven ability to work with individuals across all levels of the organization and external stakeholders
• Excellent organizational and time management skills with the proven ability to manage competing demands
• Excellent decision making, problem recognition, problem solving, negotiation and conflict resolution skills
• Experience leading and/or supporting program development initiatives that align departmental goals with organizational strategic direction
• Demonstrated excellent work performance and attendance history

If this sounds like you and you feel ready to build your patient care career within endoscopy, apply now and let us know why you’d be a great addition to our team.

Open Date: 11/20/2025

Posting Deadline: 1/4/2026

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine‑preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld‑Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld‑Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email [e-mail].