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Field Supervisor - Existing Installations Job Details | Schindler Group

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Field Supervisor - Existing Installations Job Details | Schindler Group
Schindler Group
Montréal
Sur place
CAD 70 000 - 90 000
Plein temps
Il y a 30+ jours

Résumé du poste

A major engineering company in Montreal seeks a Field Supervisor to manage customer relations and operational excellence within the elevator industry. This role involves ensuring satisfaction through effective communication, oversight of financial targets, and leading a team. The ideal candidate has relevant experience in the industry, strong leadership and problem-solving skills, and is proficient in MS Office. Competitive compensation and professional development opportunities are provided.

Prestations

Competitive Salary
Bonus Incentive Program
Professional Development Opportunities
Health, Dental & Vision Plans
Generous Paid Time Off
Tuition Reimbursement
Group RRSP with Company Match

Qualifications

  • 3-5 years in elevator industry or related experience.
  • Ability to coach and mentor team members.
  • Familiar with financial management in service work.

Responsabilités

  • Manage client relationships and ensure satisfaction.
  • Understand and meet financial goals.
  • Ensure safety and quality in field operations.

Connaissances

Customer Service Orientation
Communication Skills
Leadership Skills
Problem Solving
Teamwork

Formation

Post Secondary Education, preferably in Engineering

Outils

MS Office
Description du poste

Location: Montreal, QC, Quebec, Canada

Job ID: 83329

We Elevate… Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Field Supervisor - Existing Installations

Primary point of contact for customers within the business unit and responsible for managing all resources within the prescribed area in line with Company rules, to meet business targets and ensure customer satisfaction. Measured variables include safety and quality requirements, customer communication, portfolio retention and renewal, business productivity & cost management.

Responsibilities
Customer and Account Management
  • Build and maintain favorable client relationships
  • Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Portfolio Growth and Retention
  • Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
  • Plan, develop and implement sales strategies to lead negotiations consistent with internal strategy while reflecting customer requirements and competitive offerings
  • Assemble and present information for service and fixed priced repair offerings
  • Identify and pursue potential customers to drive and support strategic growth objectives
  • Analyze customer needs and secure desirable business through application of company products and services
  • Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
  • Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
  • Develop sales proposals and prepare estimates for the sale of company products and services
  • Assure full utilization of systems and follow best demonstrated practices (BDP)
  • Prepare and maintain required customer information and files in accordance with established procedures
  • Work in cooperation with Contract Control on sales contract agreements
  • Accounts receivable management for assigned accounts
  • Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
Safety and Supervision
  • Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
  • Ensure exceptional quality standards, training and performance of field personnel
  • Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
  • Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time adjusting manpower to minimum level and meeting and/or exceeding customer requirements
  • Coach hourly field employees Company’s methods of quality, productivity and safety
  • Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
  • Review time tickets for accuracy and maintain vacation schedules
  • Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
Financial Management
  • Manage/support all service work in area of responsibility within framework of financial budget
Process and Quality Management
  • Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety
  • Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
  • Provide technical support to Sales and Field employees
  • Ensure ISO compliance
What you bring
  • Post Secondary – preferably in or Engineering
  • 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
  • Proficient in MS Office
  • Coaching and Mentoring: ability to motivate and guide team members
  • Communication: Communicate clearly and articulately
  • Customer Service: Demonstrate customer focus through improving performance
  • Leadership: Possess solid leadership skills
  • People Management: Ability to select, train, supervise and evaluate staff
  • Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
  • Presentation: Ability to present materials clearly
  • Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork: Ability to interact with all levels and be an integral part of the operation
  • Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
What’s in it for you?
  • Competitive Salary (commensurate with experience)
  • Competitive Bonus Incentive Program or Commission Plan
  • Wide range of professional and leadership development opportunities
  • Competitive Extended Health, Dental & Vision Plans
  • Generous Paid Time Off Plans
  • Tuition Reimbursement Program
  • Competitive Group RRSP with Company Match
We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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