Service & Parts Advisor

Canada CarMatcher; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

An automotive group in Saskatoon is hiring a Service & Parts Advisor to enhance customer service and dealership growth. The role involves scheduling service appointments, advising on services, and leveraging digital tools. Ideal candidates will have experience in customer service and a valid driver's license. This position offers competitive pay and professional development opportunities.

Benefits

Competitive pay plans

Employee insurance Plan

Professional development opportunities

Paid holidays

Employee discounts

Health & wellness programs

Company-wide appreciation events

Qualifications

• Experience in automotive or RV service advising is a plus, but not required.
• A proven background in fast-paced customer service or sales.
• Sharp organizational skills with attention to detail under pressure.

Responsibilities

• Book clients for service appointments and order parts for vehicle services.
• Upsell services and support dealership growth goals.
• Communicate technical service needs in a customer-friendly way.

Skills

Customer service

Sales

Organizational skills

Education

Valid Saskatchewan Class 5 Driver’s License

Tools

CRM

DMS

Digital tools

Job description

Overview

Canada CarMatcher Saskatoon is now hiring a Service & Parts Advisor to work full-time (Monday - Friday). This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across North America for our commitment to customer service and career growth.

If you share our passion for people, automobiles, and career growth then we want to talk to you about a role with us!

Apply Now!

What you’ll be doing

Position Overview: As a Service & Parts Advisor at Canada CarMatcher, you will book clients, prospects, leads in for service appointments and order parts for vehicle services. You will also be involved in upselling services and supporting dealership growth goals.

What you’ll be doing:

• Welcoming customers and performing thorough vehicle walkarounds
• Suggesting services and providing clear communications if timeline(s) change
• Scheduling service, maintenance, and recall appointments efficiently
• Communicating technical service needs in a customer-friendly way
• Advising on required/recommended services with confidence and clarity
• Updating customers throughout the process and managing expectations
• Reviewing work orders, explaining results, and ensuring satisfaction

Qualifications

What we’re looking for:

• Experience in automotive or RV service advising is a plus, but not required
• A proven background in fast-paced customer service or sales
• Tech-savvy mindset— capable with CRM, DMS, tablets, and digital tools
• Sharp organizational skills with attention to detail under pressure
• Positive energy and a drive to exceed customer expectations
• Valid Saskatchewan Class 5 Driver’s License

Benefits

• Competitive pay plans and a motivated group of employees to work alongside
• Employee insurance Plan (Health, Dental, STD, LTD, EFAP & More!)
• Professional development opportunities
• Paid holidays (3 weeks)
• Employee vehicle purchase & service discounts
• Employee benefits programs focused on health & wellness
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career with a North American automotive group operating in Canada

We thank all applicants for their interest; however, only those selected for an interview will be contacted. At Canada CarMatcher Saskatoon, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Canada CarMatcher Saskatoon is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform Human Resources with your application.