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Bilingual Customer Liaison
Job summary
A leading service provider in Manaus, Brazil is looking for an experienced Account Coordinator. This bilingual role involves ensuring customer satisfaction, managing installations, and maintaining communication between clients and technicians. Candidates should have over 3 years experience in customer service or coordination, and advanced English fluency. This position is ideal for multitaskers who can handle escalations calmly while keeping stakeholders informed. Join a dynamic team focused on exceptional service.
Qualifications
- At least 3 years of experience in customer service or coordination roles.
- Advanced English fluency (C1 or C2 level) with excellent verbal and written communication skills.
- The ability to multitask while remaining positive and focused.
Responsibilities
- Manage customer satisfaction by exceeding expectations whenever possible.
- Efficiently manage calls and installations while maintaining a friendly tone.
- Schedule and confirm installation dates while keeping stakeholders informed.
- Notify customers and technicians of time windows and updates in a timely manner.
- Send routes and assignments to technicians to ensure timely delivery.
- Communicate with technicians for ETA updates and relay real-time information to customers.
- Respond to emails and assist incoming calls as needed while staying sharp and helpful.
- Handle escalated situations with confidence, empathy, and a calm voice.
- Maintain open communication with clients and business partners to ensure alignment and meet their needs.
Skills
Account Coordinator RoleWe are seeking an experienced and bilingual coordinator to ensure seamless communication between clients, field teams, and leadership.
- Manage customer satisfaction by exceeding expectations whenever possible.
- Efficiently manage calls and installations while maintaining a friendly tone.
- Schedule and confirm installation dates while keeping stakeholders informed.
- Notify customers and technicians of time windows and updates in a timely manner.
- Send routes and assignments to technicians to ensure timely delivery.
- Communicate with technicians for ETA updates and relay real-time information to customers.
- Respond to emails and assist incoming calls as needed while staying sharp and helpful.
- Handle escalated situations with confidence, empathy, and a calm voice.
- Maintain open communication with clients and business partners to ensure alignment and meet their needs.
- At least 3 years of experience in customer service or coordination roles.
- Advanced English fluency (C1 or C2 level) with excellent verbal and written communication skills.
- The ability to multitask while remaining positive and focused.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.