Technical Account Manager 3 - Sao Paulo

Datadog; São Paulo; Híbrido; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading cloud monitoring solution provider in São Paulo is seeking a Technical Account Manager to support and guide its largest clients on product adoption and technical services. The ideal candidate will have a solid background in IT Operations, experience with cloud platforms like AWS or Azure, and be fluent in both Portuguese and English. This role emphasizes strong analytical skills to optimize customer success and enhance product value while allowing for professional development and inclusion in an engaging company culture.

Serviços

Best-in-breed onboarding

Mentor and buddy program

New hire stock equity (RSUs)

Continuous professional development

Qualificações

• Solid technical grounding and hands-on experience in IT Operations.
• Confident in AWS, Azure, or GCP.
• Skilled in using CI/CD tools.

Responsabilidades

• Advise on technical support and product adoption.
• Analyze customer's IT Operations environment.
• Collaborate with product management and engineering teams.

Conhecimentos

Technical grounding in IT Operations

Hands-on experience with AWS, Azure, or GCP

Experience with CI/CD tools (e.g., Jenkins, Gitlab)

Familiarity with Containerization tools (e.g., Docker, Kubernetes)

Experience as a Technical Account Manager

Fluency in Portuguese

Fluency in English

Descrição da oferta de emprego

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands‑on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools
• Fluent in written and spoken Portuguese and English

Benefits and Growth:

• Best‑in‑breed onboarding
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.