Senior Operations Manager

Tata Consultancy Services; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading consultancy firm in São Paulo is seeking an Operational Manager responsible for overseeing operations, enhancing efficiency, and delivering strategic plans. The ideal candidate must possess strong expertise in operational management, strategic planning, and data analysis. This role offers competitive benefits, including health insurance, professional development, and opportunities for international experience.

Serviços

Health insurance

Dental Plan

Meal / Food Voucher

Childcare assistance

Transportation vouchers

Gympass

Qualificações

• Deep expertise in operational management and process design.
• Exceptional communication, presentation, and reporting skills.
• Ability to manage multiple workstreams and priorities simultaneously.

Responsabilidades

• Plan and deliver organizational objectives for efficiency.
• Develop and optimize operational strategies and procedures.
• Monitor key performance indicators (KPIs) to drive improvements.

Conhecimentos

Operational management

Strategic planning

Advanced data analysis

Financial forecasting

Risk management

Change leadership

Cross-functional collaboration

Advanced English

Descrição da oferta de emprego

In this role you will : (responsibilities)

The Operational Manager is responsible for the overall operations of the country, including delivery, strategic planning and optimization.

Responsibilities :

Plan and deliver organizational objectives, ensuring efficiency, productivity and customer experience

Develop, implement, and optimize operational strategies and procedures

Drive continuous improvement and operational excellence

Monitor key performance indicators (KPIs) and operational metrics, driving improvements

Manage the team, including hiring, performance management and development.

Manage operational budget, resources, and operational expenses

Acknowledge receipt of project-related activities, gather requirements, plan team assignment and coordinate delivery

Identify and mitigate operational risks

Oversee the implementation of new technologies and systems to enhance operational efficiency

Competencies :

Deep expertise in operational management and process design

Strategic planning and execution

Advanced data analysis and interpretation for operational insights

Budgeting, financial forecasting, and cost management

Risk management and business continuity planning

Quality management and process improvement methodologies

Strong leadership and team-building capabilities

Ability to manage multiple workstreams and priorities simultaneously

Performance management, coaching, and talent development

Change leadership and implementation

Strategic decision-making based on operational data and business goals

Cross-functional collaboration and influence.

Advanced English

Exceptional communication, presentation, and reporting skills

Advanced stakeholder management, including executive-level interactions

Negotiation and conflict resolution at a strategic level

Ability to articulate complex operational issues clearly.

Strategic thinking and execution

Change management

Decision-making with a broad organizational perspective

Visionary thinking and ability to inspire

Results-driven and highly accountable

Proactive and innovative problem-solver

Adaptability and resilience in a dynamic environment

Strong analytical and critical thinking

Ethical decision-making and integrity

Customer-centric approach to operations

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil :

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal / Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

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