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Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Orange Cyberdefense specialises in the design, implementation and support of the most reliable and innovative security solutions and services. Our focus and experience in Managed Security Services provide security and continuity to safely enable our customers business’ to grow.

Orange Cyberdefens empower organisations to protect themselves in an increasingly online and dynamic world so that they can maintain the trust and confidence of their customers. Put simply, we safely enable business.The role of the Global SOC engineer is responsible to proactively manage the customers’ environment. Reporting to the Country SOC Manager or SOC Team lead in the respective countries and working closely with GOPS colleagues and customers to ensure the delivery of Global SOC services.

Key Responsibilities - Strategic

• Continuously identify and make recommendations for improvements and enhancements of processes, instructions, and guidelines improving quality
• Maintaining daily operations for our managed customers
• Execution of improvements
  • Mandate according to the business plan, budget, result, annual goals and authorization rules

Key Responsibilities – Tactical/Operational

• Processing the queue of managed services & support tickets and give best practices recommendations
• Troubleshoot, diagnose and resolving faults
• Advise and recommend in technical questions regarding managed services & best practices for the supported vendor technologies
• Assist customers to accurately complete configuration forms
• Coordinate the deployment of managed hardware/virtual devices with customers and internal stakeholders
• Perform incident, change and problem handling with a professional and customer focused mindset
• Constantly keep up to date about customers, technologies and processes
• Actively work to be informed, updated on top of relevant technologies and OCD services

Key Responsibilities - People Management

• Be a role model for others in the team through professional behavior and technical expertise
• Support and assist customers as well as other GOPS personnel with the best of your abilities
• Self-driven person with a clear understanding of what is expected from the role

Supervisory requirements of the role The role has no direct reports, but as with all other members of the OCD-GOPS team, will be expected to contribute to the mentoring of junior staff, trainees and apprentices as required and with a professional attitude and mindset.

Key Performance Indicators In addition to individual objectives set by the Country SOC Manager, which are reviewed as part of individual performance management reviews, the Global SOC Engineer role has the following KPIs:

• Cases handled
• Complexity & priority of the cases
• Solution rate
• Hours spent on cases
• SLA

• Network skills
• Solid understanding of network security, including Firewall rules and Intrusion Prevention Systems (IPS).
• Infrastructure skills (Microsoft, Linux, Cloud
• Experience in analyzing security logs and managing security events.
• Ability to assess and recommend improvements for Firewall/WAF configurations.
• Skilled in configuring security tools, from basic setups to complex, advanced configurations.
• Broad knowledge of cybersecurity topics such as APTs, secure coding, ransomware, and current hacking trends.
• CompTia certification or equivalentate in call rotations and client support.
• Security vendor certifications - CCSA, PCNSA, PCNSE or equivalent
• Incident management
• Incident & Case handling
• Change management
• Customer reporting
• Itil knowledge
• Proactive and professional mindset
• Advanced English skills (Writing / Reading / Conversation)

• Willingness to participate in call rotations and client support.
• Fast learner with a customer-centric mindset.
• Ability to work independently while being a strong team player.
• Passionate about cybersecurity and leveraging new technologies.
• Excellent communication skills in English, capable of presenting and defending technical points to clients.
• Results-oriented with a focus on delivering high-quality service.
• Ability to simplify complex technical topics into clear, understandable recommendations for any audience.

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

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