A vacation home management company based in Florida seeks a remote guest support representative. This role requires advanced English proficiency to interact with international clients. Responsibilities include taking guest support calls, managing tasks, and monitoring services. The position involves a night shift from 6:00 PM to 2:20 AM, offers a competitive salary of R$2.000, and requires commitment and multitasking skills.
Qualificações
Proficiency in English is mandatory for client interactions.
Must possess intermediate computer skills for task management.
Ability to work under pressure with strong communication skills.
Responsabilidades
Provide guest support via chat and phone in English.
Identify guest needs and communicate concerns to the operations team.
Process charges and monitor services requested by guests.
Conhecimentos
Advanced English proficiency
Intermediate computer skills
Strong communication
Proactivity
Multitasking
Descrição da oferta de emprego
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
Responsibilities
Guest support in English (Chat / Phone)
Identify and filter guest needs
Create tasks and communicate concerns / damages to the operations team
Process and register issued charges
Monitor additional services requested / paid
Schedule additional services according to guest requests
Monitor the Customer Service channel of booking platforms
Requirements
Advanced English proficiency (mandatory)
Intermediate computer skills
Proactivity and commitment
Agility, strong communication, and multitasking skills
Availability to work evenings, weekends, and holidays (shift-based)
Schedule
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.