Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote position based in Brazil. The role involves providing guest support in English through chat and phone, identifying guest needs, and scheduling services. Candidates must possess advanced English proficiency and be available for evening and weekend shifts. This position offers a base salary of R$2,000.00 with a night shift schedule and one day off per week.

Qualificações

• Proficiency in English is mandatory.
• Candidates should have intermediate computer skills.
• Ability to work shifts, including evenings and weekends.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs effectively.
• Create tasks and communicate concerns to the operations team.
• Process and register issued charges accurately.
• Schedule additional services requested by guests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Agility

Proactivity

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)