Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking remote support staff fluent in English for guest interactions and task management. The role involves identifying guest needs, facilitating communication, and ensuring satisfaction. With a night shift schedule from 6:00 PM to 2:20 AM, candidates must be proactive and committed. A base salary of R$2,000.00 is offered with the flexibility of working evenings, weekends, and holidays.

Qualificações

• Advanced English proficiency is mandatory for interacting with global clients.
• Intermediate computer skills are required for task processing and scheduling.
• Proactivity and commitment are essential for successful guest management.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs to ensure satisfaction.
• Create tasks and communicate issues to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication

Multitasking

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)