Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company seeks remote employees from Brazil for guest support roles. Responsibilities include assisting clients via chat and phone in English, managing requests, and ensuring effective communication with the operations team. Candidates must have advanced English proficiency, intermediate computer skills, and the ability to work flexible hours including evenings and weekends. The base salary is set at R$2.000,00 per month, with night shifts involved, making this a great opportunity for proactive individuals seeking remote work.

Qualificações

• Must be available to work evenings, weekends, and holidays.
• Intermediate computer skills required.
• Responsibility and commitment to tasks is mandatory.

Responsabilidades

• Support guests via chat and phone.
• Identify and filter guest needs effectively.
• Communicate guest concerns to the operations team.
• Process charges and monitor additional services.

Conhecimentos

Advanced English proficiency

Communication skills

Proactivity

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)