Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company based in Florida seeks a remote guest support representative. This role requires advanced English proficiency to interact with international clients. Responsibilities include taking guest support calls, managing tasks, and monitoring services. The position involves a night shift from 6:00 PM to 2:20 AM, offers a competitive salary of R$2.000, and requires commitment and multitasking skills.

Qualificações

• Proficiency in English is mandatory for client interactions.
• Must possess intermediate computer skills for task management.
• Ability to work under pressure with strong communication skills.

Responsabilidades

• Provide guest support via chat and phone in English.
• Identify guest needs and communicate concerns to the operations team.
• Process charges and monitor services requested by guests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication

Proactivity

Multitasking

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)