Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking a responsible individual for remote guest support. The role requires advanced English proficiency, strong communication, and multitasking skills. Responsibilities include handling guest requests via chat and phone, coordinating with the operations team, and managing additional services. The position requires availability for night shifts and offers a base salary of R$2.000,00. A long-term partnership is expected from candidates.

Qualificações

• Must have advanced English proficiency for guest support.
• Should possess intermediate computer skills.
• Proactive and committed with strong communication.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and address guest needs efficiently.
• Coordinate with the operations team for guest concerns.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Agility

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)