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Auxiliar De Atendimento Bilíngue (Noturno)
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Auxiliar De Atendimento Bilíngue (Noturno)
Job summary
A vacation home management company is seeking responsible individuals for a remote position based in Brazil. Candidates must have advanced English proficiency and be ready to provide guest support via chat and phone. Required skills include strong communication, proactivity, and intermediate computer skills. The role involves managing guest requests, monitoring customer service, and requires availability for shift work, including evenings and weekends. Competitive salary offered.
Qualifications
- Advanced English proficiency is mandatory.
- Intermediate computer skills required.
- Must have proactivity and commitment.
Responsibilities
- Provide guest support in English via chat and phone.
- Identify and filter guest needs and communicate with operations.
- Monitor customer service channels on booking platforms.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.