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Job summary
A vacation home management company based in Orlando is seeking a responsible individual for a remote position from Brazil. The role involves providing guest support primarily in English through chat and phone. Applicants must possess advanced English proficiency, intermediate computer skills, and be proactive. The job offers a monthly salary of R$2.000, with a night shift schedule from 6 PM to 2:20 AM, along with work on weekends and holidays.
Qualifications
- Advanced English proficiency is mandatory.
- Intermediate computer skills required.
- Candidates should demonstrate proactivity and commitment.
Responsibilities
- Provide guest support in English via chat and phone.
- Identify and filter guest needs effectively.
- Create tasks and relay concerns to the operations team.
- Process and register issued charges accurately.
- Monitor additional services requested or paid.
- Schedule services according to guest requests.
- Monitor Customer Service channels on booking platforms.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6 : 00 PM to 2 : 20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.