Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking a responsible individual for a remote guest support position. The ideal candidate must have advanced English proficiency to assist guests through chat and phone. Responsibilities include identifying guest needs, creating tasks for the operations team, and managing additional services. Commitment and effective communication are crucial, alongside availability for evening and weekend shifts. Compensation is based at R$2,000.00 monthly, with a night shift schedule.

Qualificações

• Advanced English proficiency is mandatory.
• Must have intermediate computer skills.
• Needs to display proactivity and commitment.
• Strong communication and multitasking skills are essential.
• Availability for evening, weekend, and holiday shifts.

Responsabilidades

• Provide guest support in English via chat or phone.
• Identify and filter guest needs.
• Create tasks and communicate issues to operations team.
• Process and register charges issued.
• Monitor requested additional services.
• Schedule services based on guest requests.
• Handle customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication

Multitasking skills

Proactivity

Commitment

Agility

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)