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Job summary
A vacation home management company seeks individuals for a remote position in Brazil. Responsibilities include providing guest support in English, identifying and addressing guest needs, and coordinating services. Candidates must possess advanced English proficiency and intermediate computer skills, with a commitment to proactivity and multitasking. This night shift role offers a base salary of R$2.000,00 and requires availability for evenings and weekends.
Qualifications
- Mandatory advanced English proficiency required for guest support.
- Intermediate computer skills necessary for processing tasks.
- Proactive attitude with commitment to guest needs is essential.
Responsibilities
- Support guests in English through chat and phone.
- Identify guest needs and communicate with the operations team.
- Schedule additional services as per guest requests.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.