Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote position from Brazil. The role involves providing guest support in English via chat and phone, and requires advanced English skills, intermediate computer knowledge, and strong communication abilities. Candidates should expect to work on evenings, weekends, and holidays with a base salary of R$2.000,00. Join this American company and build a long-term partnership.

Qualificações

• Must have advanced English proficiency for guest support.
• Intermediate computer skills are necessary.
• Proactive and committed individuals are ideal.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs efficiently.
• Communicate concerns and damages to the operations team.
• Process and register issued charges promptly.
• Schedule additional services according to guest requests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)